Corporate Operation Director
Agricultural Bank of Egypt
Total des années d'expérience :26 years, 7 Mois
Source proposals for the assigned product through Cold Calling, Client Visits, Seminar/ Trade Fair Visits
Appraise the loan proposal highlighting the viability of business.
Carry the entire operation and execution from loan approval to legal to disbursement.
Monitor the client relations and payment schedule.
Partner with possible institutions to help better serve our client requirement and get business.
Understand the client need & design communication for them.
Design Products suitable to market and client’s requirement in coordination and supervision of Head - SME.
Study competitor and do product benchmarking.
Maintain and manage the cordial relationship with stakeholders through client servicing.
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*responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives.
* Develops new deposit and loan business.
*provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation;
*achieves individual and branch sales goals through new
business sales, referrals and retention of account relationships. *Provides leadership, training and supervision;
*delegates day to day operations to the Operations Officer or other
branch personnel.
*Responsible for attaining established Bank and branch goals
through active participation in sales management and officer call
programs.
*Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities.
*May perform duties in the absence of the Operations Officer or other such management capacities as directed by the Regional Manager.
* Promoting and marketing the branch and its products
* Meeting with customers and resolving any problems or complaints
* Ensuring there’s a high level of customer service
* Monitoring sales targets
* Reporting to head office
Overlook the running of an entire branch. Be responsible for bringing in new customers and boosting the GeoCapital’s profits
Supervise complete operational functions of the branch including all reports and returns connected with it
Ensure effective control environment with focus on compliance of Prudential and other regulatory instructions
Take ownership of the branch compliance, Audit and self-assessment functions. Ensure that the branch is ready at any time to undertake the review and audit by Internal/external Auditors
Setting targets and making sure that they are met, motivating and developing staff, keeping the bank to a high standard and dealing with customer complaints
Coordinate the repayments schedules and ensure execution of the repayments on due date
Undertake opening and closing of the branch and ensure Joint custodial of cash vault with no procedural slippages
Take on charge all the security documents like check books, drafts, ATM/Credit cards or other such instruments and arrange its custody and usage
Create and analyze management information and reports, which are then given to branch staff and head office
•Plan, execute, and finalize programs (Hardware & Software projects especially GIS layers) in accordance with the desired deadlines and within budget including acquiring resources, coordinating the efforts of team members & third-party contractors or consultants in order to deliver PROGRAMS according to plan
Defines and maintains the task level schedules through coordinating resources, budgets and schedules for assigned projects.
• Understands stakeholder needs and processes and makes sure that the requirements are documented effectively.
• Manages, monitors and controls the program plan, GIS Maps and Data, scope, goals, risks and deliverables that support project terms in collaboration with project stakeholders.
• Acts as the main customer interface communicating all requirements to the concerned parties. Complete a change of scope form reflecting customer requirements (within scope of the contractual agreement) and sends to the concerned department for execution and follows up on implementation to ensure optimal client satisfaction.
• Liaises with all stakeholders (Department Heads) to identify and assign representatives on project based on project scope & duration and availability of required resources.
• Develops full-scale project plans & associated communications documents and ensure effective communication of project expectations to team members and stakeholders in a timely and clear fashion.
• Understands the project contract and follow up invoices issuing as per the contract.
• Develops and delivers Program tracking on periodical basis to the PM Director and Analyzes results and troubleshoot problem areas through periodical meeting.
• Oversees the risk measurement and assessment for the existing problems and alternative solution, approve final decision and update PM Director.
• Track any corrective / adaptive actions to closure.
*Draft revenue collection and the development of follow-up mechanism"
''NORTH BORDER Municipality- SAUDI ARABIA''
•Acts as liaison between the client and the company during Project implementation.
•Manages complex hardware and software implementations to meet
budget, schedule and quality goals
• Establishes project scope, requirements and time lines
• Establishes and structures project team
• Establishes project plans, milestones and deliverables.
• Management of Project Budget.
• Management of Project Communications.
• Management of Project Procedures as imposed by the client.
• Participates in design reviews with technical project teams.
• Co-ordinate with Finance to ensure that the client gets invoiced on completion of project deliverables.
• Handle and communicate project extensions or changes in due dates and deliverables. Update project status and advise upper management on project progress.
• Works collaboratively within teams and contributes to group outcomes. Treats all individuals fairly and with respect through consistent behaviors
• Understands complex strategic concepts and relationships by analyzing problems from different points of view.
• Applies broad knowledge and experience to address critical issues
• Demonstrates knowledge of consulting methods, tools and techniques to ensure that expertise is maximized
• Obtains daily reports from technical leads to monitor project progress.
• Management of Quality assurance of project deliverables.
•Evaluate the strengths, weaknesses, opportunities, and threats to the project.
•Using 'MS Project' to put the tasks and aim of the project under executing.
•Acts as link between the client and the company during Project implementation.
•Evaluate the strengths, weaknesses, opportunities, and threats to the project.
•Manages complex hardware and software implementations to meet
budget, schedule and quality goals.
• Management of Project Budget.
• Management of Project Communications.
• Management of Project Procedures as imposed by the client.
• Participates in design reviews with technical project teams.
•Developing the system of Najran Municipality, with oracle Developer 9i, Application Server 10g Re1 and Database 9i
•Working in establishing Jazan Municipality System with oracle Developer 6i and Database 9i.
•Tuning the database of both the systems.
•Making a lot of enhancements to the software program (Forms/Reports) and linking the program with the GIS database.
•Supporting the program of Najran Municipality in field of work technically
•Establishing Hr Program from the head office
•Establishing Salaries Program from the head office
•Making and managing the training of the formal officers of Najran Municipality to be technical support in the site.
•Managing and supervising the project of Najran Municipality and Jazan Municipality.
•Putting the plans for the two projects that help to improve the performance of the whole project's members.
•Participating in the enhancements of the main system of the bank (save box / payroll / loans) with Developer 6i on database 10g.
•Making a lot of enhancements to the software program (Forms/Reports)
•Supporting the program of the Bank in field of work technically .
•managing databases in different work environments (UNIX and windows server 2003 environment ) with large data and many end-users
•managing server/client environment
•making the installation of the database 8i/10g & and application for about 49 sites
•managing the backup strategy in the whole 49 sites
•making technical support to 49 sites
•participated in training the end users of the application
•participated in training the administrators of the 49 sites
•handling files and disturbed data, making Data Backup & Recovery
1-supporting the bank applications technically, so that the end user can use the software easily
2- making a weekly report about the use of the applications and the sudden problems that appeared.
•day/night shifts hotline
•Analyzes problems / issues / inquiries assign severity levels to the problem, routes to appropriate support group for processing and follow through to resolution.
•Acts as liaison between departments to assist in the resolution of Application, Hardware and Network issues related to Oracle by interacting with the Application support and System support team members.
•Daily checks for connections or any system problems.
• Reporting of any concerns to appropriate individuals for analysis and action.
•act as 1st and 2nd level
High Diploma in business administration
EXAM SUCCEEDED
intensive course for one month
