تامر صبرى جميل محمود جميل

• Acted as the primary liaison for operations teams, fostering proactive collaboration with local operators and central teams.
• Delivered monthly and weekly operational updates, enhancing communication and alignment with brand objectives.
• Supported the business plan, ensuring effective representation of countries in operational discussions.
• Championed initiatives to improve NPS and CSAT scores, significantly enhancing the in-store customer experience.
• Developed a culture of recognition and celebration, implementing rewarding systems to motivate teams and acknowledge successes.
• Focused on continuous improvement and training, equipping teams with the necessary skills to excel in customer service.

• Supervised service performance across a designated geographical zone, ensuring high standards of customer service.
• Acted as a service coach for assigned stores and projects, fostering a culture of continuous improvement.
• Recommended and implemented enhancements to external service quality standards, resulting in improved customer satisfaction.
• Ensured effective and consistent operational practices across approximately 65 stores within the Area of Responsibility (AOR).
• Conducted regular visits to stores to build strong relationships and provide hands-on support in service delivery.
• Focused on training and development initiatives to elevate team performance and customer service excellence.

• Enhanced brand image and culture by implementing targeted training initiatives in collaboration with brand and operations teams.
• Identified key areas for improvement in product knowledge and brand understanding to strengthen brand identity.
• Supported HR management and Central Training team in organizing effective training and development activities.
• Championed a culture of continuous learning and development within the brand, driving engagement and performance.
• Managed and mentored a team of resident trainers, fostering a motivated and high-performing training environment.
• Led and inspired the entire team to achieve training objectives, ensuring exceptional customer service and operational excellence.

• Oversaw daily store operations, ensuring seamless collaboration among employees to drive sales and maintain store standards.
• Communicated effectively with vendors to manage inventory orders, ensuring optimal stock levels and timely replenishment.
• Scheduled employee shifts strategically to enhance workforce efficiency and meet customer demand.
• Led and motivated staff, utilizing individual strengths to boost customer satisfaction and increase overall productivity.
• Developed and implemented innovative strategies for new product development, enhancing the store's offerings.
• Maintained accurate and up-to-date paperwork, supporting internal processes and compliance.
• Cultivated a customer-centric culture, preparing for a transition to Area Manager focused on customer service and staff development.