Tamer Shoep

Driving sales performance, achieving operational excellence, and delivering
outstanding customer experience. The role includes team supervision, sales
coaching, inventory management, KPI tracking, and ensuring daily store
operations run smoothly. Ensure premium customer service standards are
maintained. Monitor staff productivity and attendance. Ensure compliance with
company policies and SOPs. Monitor VM and inventory. Maintain accurate
operational records.

Ensure all customer inquiries, complaints, and issues are addressed promptly,
professionally, and in alignment with company policies and service level
agreements (SLAs). Led and supervised by a team of 20 staffs Manage and
mentor a team of customer service representatives by providing regular
coaching sessions focused on enhancing communication skills, product
knowledge, and problem-solving abilities. Utilize CRM and customer support
tools to track interactions and maintain accurate records for quality assurance
and reporting purposes. Facilitate training programs and workshops to support
team development and promote a culture of accountability and high
performance. Oversee daily operations to ensure seamless service delivery,
maintaining high standards through the implementation of effective processes,
standard operating procedures (SOPs), and comprehensive documentation.
Working together with the stores Team handling the store performance and the
task distribution. Planning and briefing the staff to the latest updates to serve
the customers with fully acknowledge. Focus to achieve the individual target
with motivation influence to effect the store performance positivity.

Utilize CRM and customer support tools to track interactions and maintain
accurate records for quality assurance and reporting purposes. Facilitate training
programs and workshops to support team development and promote a culture of
accountability and high performance. Working together with the stores Team
handling the store performance and the task distribution. Planning and briefing
the staff to the latest updates to serve the customers with fully acknowledge.
Manage and mentor a team of customer service representatives by providing
regular coaching sessions focused on enhancing communication skills, product
knowledge, and problem-solving abilities. Focus to achieve the individual target
with motivation influence to effect the store performance positivity.

Managing the store staffing power to control the store timings 24Hrs service.
Coaching the staff mindsets moving them out from the comfort zone to the
tasks responsibilities Handlers and achievers. Managing the store needs and
requires supporting the staff to hit the monthly target. In store training and
huddles to create team with fully knowledge of the store policy and products
update.

Working together with the stores Team handling the store performance and the
task distribution. Planning and briefing the staff to the latest updates to serve
the customers with fully acknowledge. Manage and mentor a team of customer
service representatives by providing regular coaching sessions focused on
enhancing communication skills, product knowledge, and problem-solving
abilities. Focus to achieve the individual target with motivation influence to
effect the store performance positivity. Managing the store needs and requires
supporting the staff to hit the monthly target. In store training and huddles to
create team with fully knowledge of the store policy and products update.