Shift Leader
ZuuMedia (English multinational Company)
Total years of experience :17 years, 6 Months
I'm a technical Support Engineer in ZuuMedia office in Cairo, we are the head office of technology of this English Company, I’m responsible for solving technical problems of customer's systems via accessing their (PC's, router's, switches, Servers remotely) using our remote access system.
Experiences:-
-Experience in contacting customers directly and solving their problems.
-full understanding and practical experience in using customer relational Management software MS CRM, Sugar CRM.
-Analytical Skills and problem solving techniques.
-Experience in maintaining the service level of the Contact centers and achieving Customer satisfaction.
POSITION: Electromechanical Projects Manager
WWTP - Qena station 55000 m3/day - Extension 110000 m3/day.
Water Treatment Plant - Esna station 730 L/S
Field Experiences:
Installation of M.V & L.V Power Distribution Boards
Installation and laying cables for the project (M.V & L.V
Installation of 3500 KVA power Transformers (2 Trans. Sets).
Installation of 1.4 MVA Diesel generators (1 Gen. Sets
Technical office Experiences
Awareness of Egyptian and international standards
Workshop drawing for different type of electrical installation such as (Lighting, sockets, fire fighting, small and power appliances).
Awareness of all the field delivery and acceptance reports and how to run the work in schedule.
Electrical Installation for Building Systems (Lighting , air conditions and small power appliances)
( Fire Fighting Systems (Addressable and non Addressable
Installation of M.V & L.V Power Distribution Boards.
Installation and laying cables for the project (M.V & L.V
Installation of 1500KVA power Transformers (3 Trans. Sets
Installation of 2.6 MVA Diesel generators (3 Gen. Sets
Technical office Experiences
Awareness of Egyptian and international standards
Workshop drawing for different type of electrical installation such as (Lighting, sockets, fire fighting, small and power appliances)
Awareness of all the field delivery and acceptance reports and how to run the work in schedule
Electrical installation for ships construction
Following up maintenance works for ships on the yard
Following up the out projects like that
Damietta bridge (Construction main distribution board, extend power cables, lighting works, light current)
More experience with final claim works
More experience with technical offers
1- Grad of Graduation (Average Grad):- Good (71%). 2- Graduation year: 2006 3- Graduation Project: - Network Availability through (Load Balancing, Backup & Restoring). 4- Grad of Graduation Project: - Excellent.
