System Engineer
Global Knowledge
Total years of experience :23 years, 0 Months
Microsoft Windows server 2003 & 2008
Exchange 2003 & 2007 & 2010
Microsoft SQL 2005 & 2008
SCOM (System Center Operation Manager 2007)
SMS from Systems Center Operations Manager 2007
Coordinating department activities and special projects to ensure quality and meet timetables.
Recommending and coordinate needed changes based on process analysis.
Assisting staff to resolve complex or out of policy operation problems.
Coaching and provide career development advice to staff.
Conducting interviews, hire new staff, and provide employee orientation.
Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees and shift rotations.
Transforming data into relevant information, to decision makers to positively impact the business. Delivering appropriate data & Information for different departments to achieve their objectives. Administrate the whole system sides. (Database, reporting, Work Procedures, Hardware, Servers). Posting/Monitoring/Supporting Data Exported from trade system to the SAP server.
Outside Egypt: Algeria - Full support for the whole system.
Enforcing technical standards, guidelines and best practices in application usage, management, testing, data integration and compliance. Insures all internal control and audit requirements are met.
Provided technical support for the company's employees inside and outside Egypt.
Created an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
Motivated and inspire team members.
Coached and help develop Helpdesk team members.
Assured that the team members have the necessary education and training to effectively participate on the team.
Escalated issues which cannot be resolved by the team.
Provided status reporting of team activities against the program plan or schedule.
Kept the IT manager informed of task accomplishment, issues and status.
Motivated and inspire team members.
Coached and help develop Helpdesk team members.
Assured that the team members have the necessary education and training to effectively participate on the team.
Created an environment oriented to trust, open communication, creative thinking and cohesive team effort.
Escalated issues which cannot be resolved by the team.
Provided status reporting of team activities against the program plan or schedule.
Kept the IT manager informed of task accomplishment, issues and status.
Reported directly to IT Manager on team performance and budget status.
Responsible to meet department productivity and quality goals.
Communicated with other Supervisors and Managers.
Served on committees and teams as department representative.
Completed human resource paperwork.
Provided technical support for the hospital's employees throughout its nationwide network in KSA.
Escalated issues concerning high level decision making to IT Manager.
Provided status reporting of the system status against the program plan or schedule.
Reported directly to the Team Leader on task accomplishment, issues and status.
Courses & Certification MCP, Microsoft Certified Professional, Cairo, Egypt Courses achieved toward certification: 1-Implementing and Supporting Microsoft Windows XP Professional. MCSA, Microsoft Certified System Administrator, massaging, Cairo, Egypt Courses achieved toward certification: 2.Managing a windows server 2003 environment. 3. Maintaining a windows server 2003 environment. 4.Implementing a windows server 2003 network Infrastructure: Network Hosts 5.Implementing, Managing, and Maintaining a Microsoft Windows Server 2003,Network Infrastructure: Network Services 6.Deploying and Managing Microsoft Internet Security and Acceleration Server 2004 MCSE+Security, Microsoft Certified System Engineer, Cairo, Egypt, Courses achieved toward certification: 7.Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 8.Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 9.Designing Security for Microsoft Networks 10.Implementing and Managing Microsoft Exchange Server 2003. Extra Courses 2778 - SQL Server 2005 Administration 2079 - Implementing a SQL Server 2008 Database 2780 - Maintaining a Microsoft SQL Server 2008 Database 6171 - Configuring and Troubleshooting Identity and Access Solutions with Windows Server 2008Active Directory 6169 - Managing and Maintaining Windows Server 2008 Active Directory Servers 5047 - Microsoft Exchange Server 2007 Lotus notes 6.5 Mobile Windows - 5 years experience in mobile windows (Intermec system) Hand Held & HH Printers ITIL v03-Very Good knowledge HP Service Manager - Good Knowledge 640-802 - CISCO Certified Network Associate Quality control courses