Cleaning Quality Manager
Modern Building Maintenance
Total des années d'expérience :13 years, 4 Mois
Cleaning Quality Manager
To ensure standards of cleanliness, hygiene and tidiness in all
Bedrooms /corridors /function rooms /public areas are maintained:
a) Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest
standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming,
mopping and dusting daily. Subject to levels of business the housekeeper will be expected to also service rooms.
b) Ensuring the upkeep of vacant rooms.
c) Replenishing brochures and paper goods throughout the bedrooms/hotel.
d) Maintaining an orderly storeroom and trollies.
•To ensure customer satisfaction is maintained by:
a) Ensuring guest laundry is collected, charged and returned to the guest in a speedy and accurate fashion.
b) Ensuring guest property left behind is logged and stored in a secure location for lost property.
c) Resolving any guest problems or complaints when possible and ensuring management are kept informed.
e) Actioning any maintenance requests in order to comply with the hotel’s established quality standards and
ensure guest satisfaction.
•To set and maintain standards of service commensurate with the standing of the hotel:
a) Managing a stock control and ordering system to ensure availability of stock and cost control to maintain
costs to a minimum.
b) Attending any appropriate off and on the job training courses.
c) Wearing a clean and suitable uniform and name badge at all times.
d) Implementing the hotel’s good customer relations policy, including politely addressing guests and colleagues
at all times
•To ensure the department is operated within the Legal Framework by:
a) Immediately reporting and documenting to management any observed or known safety hazards, conditions or
unsafe practices and procedures.
•Carrying out any other duties as may be reasonably required by management
•Inspect that the guest rooms, corridors, services and staircases are spotless. .
•Ensure that guest rooms are correct and well supplied as per standard.
•Report rooms in order to the housekeeping office for sale.
•Preparation of VIP rooms + full paying guests.
•Notify maintenance of necessary repair.
•Notify the housekeeping office or assistant when damage has occurred by the fault of the guest.
•Continue to train the staffs and inspect not only the finished job but during their work in a guest room.
•Correct staffs when improper methods are being used.
•Report to the Executive housekeeper on the qualification of staffs and recommend promotion.
•Should hold daily briefings with the staffs to discuss instruction and persons for any complaints.
•To ensure the guest room are in the condition for guest comfort and satisfaction.
•Here are four basic points a supervisor has to accomplish:
•Cleanliness
•Completeness
•Condition
•Correct arrangement
•Cleaning service
•Linen maintenance
•Valet service
•Is responsible for the linen inventory on assign floor twice a year or when required.
•Has to submit handover tasks to the evening supervisor
•Attends communication meetings. Highlight courses in house training sessions, cross exposure training and Ramada International courses
•Recommended changes to these standards and training needs on an ongoing basis
•Maintain a current and thorough knowledge of all housekeeping systems
•Open and close the shift and ensure effective shift hand over
•Distribution and collection of keys
•Management of all incoming and outgoing calls
•Solve employee grievances
•Perform Room allocations
•Perform Room inspections
•Priorities arrival rooms
•Liaise with Front Office for guest and hotel requirements
•Ensure guest valet is processed and delivered in a timely manner
•Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
•Manage all special requests made by guests
•Ensure consistency within the department
•Management of lost property for the hotel
•Ensure you have complete knowledge of room types, layouts and facilities
•Manage storage areas
•Maintain adequate stock levels
•Complete stock takes as required
•Maintain stock levels
Prepares daily work schedule to meet occupancy demands.
•In consultation with the executive housekeeper prepare master lists of general cleaning objects.
•Prepare staff schedules, vacation schedules and payroll.
•Prepare work order requests for engineering to correct deficiencies found.
•Recommends rooms to be taken out of service.
•Co-ordinates with front office to ensure these rooms are available..
•Oversee of equipment and daily tasks.
•Ensure there is a regular programmer for deep cleaning of all areas in housekeeping.
•Investigate guest complaints and take constructive measures.
•Perform Room allocations.
•Creating opening and clothing report.
•Take all the responsibility about the stores.
•Take all the responsibility about the suppliers.
•Take all the responsibility about emails.
•Take all the responsibility Lost and found.
•Documents filing.
•Creating monthly report.
•Follow the hotels fire and evacuation policy.
January 2010 - May 2012
Housekeeping Supervisor
at MARRIOTT TABA / SOUTH SINAI Location: Egypt, Taba
Company Industry: Hospitality/Tourism/Travel
Department: Housekeeping
•Inspect that the guest rooms, corridors, services and staircases are spotless. .
•Ensure that guest rooms are correct and well supplied as per standard.
•Report rooms in order to the housekeeping office for sale.
•Preparation of VIP rooms + full paying guests.
•Notify maintenance of necessary repair.
•Notify the housekeeping office or assistant when damage has occurred by the fault of the guest.
•Continue to train the staffs and inspect not only the finished job but during their work in a guest room.
•Correct staffs when improper methods are being used.
the executive housekeeper absence.
•Prepares daily work schedule to meet occupancy demands.
•In consultation with the executive housekeeper prepare master lists of general cleaning objects.
•Prepare staff schedules, vacation schedules and payroll.
•Inspect and evaluate physical condition of hotel on a daily basis for cleanliness and necessary repairs. This includes guest rooms, public areas, and public rest rooms back of the house, locker rooms, offices, corridors and stairwells.
•Prepare work order requests for engineering to correct deficiencies found.
•Recommends rooms to be taken out of service.
•Co-ordinates with front office to ensure these rooms are available.
•Meet with executive housekeeper to establish standers and procedures for housekeeping staff. Plan work schedules according to occupancy ensuring adequate service.
•Spot-check all VIP rooms to ensure standard are being achieved .
•Spot - check all long stays, repeat guest rooms to ensure standard are being achieved.
•Spot-check work carried out by housekeeping employees to ensure standards are being achieved.
•Oversee of equipment and daily tasks.
•Ensure there is a regular programmer for deep cleaning of all areas in housekeeping.
•Investigate guest complaints and take constructive measures.
•Provide assistance to handicap guests.
•Perform Room allocations.
•Perform Room inspections.
•Priorities arrival rooms.
•Creating opening and clothing report.
•Take all the responsibility about the stores.
•Take all the responsibility about the suppliers.
•Take all the responsibility about emails.
•Take all the responsibility Lost and found.
•Documents filing.
•Creating monthly report.
•Follow the hotels fire and evacuation policy.
Inspect that the guest rooms, corridors, services and staircases are spotless. .
•Ensure that guest rooms are correct and well supplied as per standard.
•Report rooms in order to the housekeeping office for sale.
•Preparation of VIP rooms + full paying guests.
•Notify maintenance of necessary repair.
•Notify the housekeeping office or assistant when damage has occurred by the fault of the guest.
•Continue to train the staffs and inspect not only the finished job but during their work in a guest room.
•Correct staffs when improper methods are being used.
•Report to the Executive housekeeper on the qualification of staffs and recommend promotion.
•Should hold daily briefings with the staffs to discuss instruction and persons for any complaints.
•To ensure the guest room are in the condition for guest comfort and satisfaction.
•Here are four basic points a supervisor has to accomplish:
•Cleanliness
•Completeness
•Condition
•Correct arrangement
•Cleaning service
•Linen maintenance
•Valet service
•Is responsible for the linen inventory on assign floor twice a year or when required.
•Has to submit handover tasks to the evening supervisor
•Attends communication meetings. Highlight courses in house training sessions, cross exposure training and Ramada International courses
•Recommended changes to these standards and training needs on an ongoing basis
•Maintain a current and thorough knowledge of all housekeeping systems
•Open and close the shift and ensure effective shift hand over
•Distribution and collection of keys
•Management of all incoming and outgoing calls
•Solve employee grievances
•Perform Room allocations
•Perform Room inspections
•Priorities arrival rooms
•Liaise with Front Office for guest and hotel requirements
•Ensure guest valet is processed and delivered in a timely manner
•Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
•Manage all special requests made by guests
•Ensure consistency within the department
•Management of lost property for the hotel
•Ensure you have complete knowledge of room types, layouts and facilities
•Manage storage areas
•Maintain adequate stock levels
•Complete stock takes as required
•Maintain stock levels
.