Regional Business Operations Coordinator
American Red Cross
Total years of experience :17 years, 3 Months
• Management (Operations, Facilities & Fleet):
• Facility Management - leadership of the Facilities Management team (including vendor management) and resources responsible for delivering facility operations, soft services and project management.
• Ensure proper operations, maintenance and technical support is provided to meet client needs.
• Monitors industry trends, best practices, and regulatory issues as they relate to specific area(s) of responsibility and shares learning, as appropriate, with direct reports and peers.
• Responsible for oversight of resources and operations.
• Implements and participates in the development of initiatives that support the successful day-to-day operation of the assigned region.
• Acts as point of contact for the public, community, media and staff to ensure service delivery and resolve issues/concerns.
• Working with Financial Development and the Executive Director of the Chapter, participates in the development of strategies and initiatives to find financial development opportunities and to promote and recognize funding opportunities for the chapter
• Manage fleet & facilities maintenance of multiple locations within the region.
Conducts periodic site & fleet inspections and reports on maintenance needs and safety violations, to be included for budget purposes.
• Administrative:
• Provide regular reports to senior management.
• Responsible for the effective supervision of its paid and volunteer staff.
• Assist in gathering, assembling and submitting National and local reports and proposals.
• Develop and maintain Standard Operating Procedures for all functions performed for this position.
• Works to ensure that the assigned area follows all chapter and ARC procedures and policies.
• Responsible for ensuring all field offices are adequately staffed on an on-going basis.
Provides administrative support on highly technical and/or specialized projects.
• Procurement & Logistics:
• Serve as administrative point of contact to outside vendors.
• Ensure efficient completion of financial processing activity for region including coding bills, completing deposits and uploading information to the business portal.
• Review vendor invoices and coordinate with Finance to process their payments.
• Coordination of existing contracts.
• Review and screen requisitions to ensure that products and services requested are of approved standards, purchased through certified suppliers, at the agreed upon contract pricing, and delivered in a timely manner.
• Liaise and negotiate with vendors to meet all administrative and operational needs
• Negotiated contracts, ensuring that they balanced value and risk
• Provide customers with clear communication and updates on receipt/supply of goods; acting as a first point of contact for issues/complaints.
Managed vehicle and equipment fleet of nearly 200 assets valued at $14M
Contributed to improved operations, cost reductions, & overall performance improvements.
Maintained & Developed fleet policies, standard operating procedures & documentation.
Forecasted long-range vehicle replacement plans and developed annual budget.
Directed the daily operations for inspection, repair, and preventative maintenance.
Management (Operations, Facilities & Fleet):
Established six company locations in Texas and NM.
• Key Measures (KPI’s) - responsible to ensure region meets/exceeds all performance measures for the account including regulatory compliance, budget performance, cost savings targets, customer satisfaction survey scores and projects metrics.
• Initiated cross-training with all branches to improve work flow and streamline project completion.
• Monitor and manage dispatchers and customer service personnel in the call center
• Earned track record of superior performance through above-quota results
• Produced results in fast paced environments by adapting and implementing new strategies
• Follow the city & government codes, compliance regulations and building permits.
• Conducted periodic site & fleet inspections and reports on maintenance needs and safety violations, to be included for budget purposes.
• Mentored and coached leaders and employees in the areas of organization design and effectiveness.
• Facilitated the planning and implementation of change management strategies to support organization design initiatives and improved individual, team or organizational-wide performance.
• Monitors lease agreements, service contracts, equipment installation contracts.
• Performed Weekly meetings to ensure the delivery of Total customer service.
• Administrative:
• Established and managed contracts & relationship with government agencies, public agencies, police departments…etc
• Performed lower level HR activities, including new employee in-processing; orientation and new hire paperwork.
• Ensured compliance to all Environmental Health & Safety goals & objectives.
• Worked jointly with cross-functional teams to create, plan, deploy, and manage large scale, enterprise-wide initiatives and programs.
• Support staff in booking travel and obtaining licenses.
• Provide event planning support.
• Arrange lodging and travel for visitors
• Participate in government agencies and city council meetings.
• Procurement & Logistics:
• Serve as administrative point of contact to outside vendors
• Reviews and screens requisitions to ensure that products and services requested are of approved standards, purchased through certified suppliers, at the agreed upon contract pricing, and delivered in a timely manner.
• Liaise and negotiate with vendors to meet all administrative and operational needs
• Negotiated contracts, ensuring that they balanced value and risk
• Review vendor invoices and coordinate with Finance to process their payments.
• Provide customers with clear communication and updates on receipt/supply of goods; acting as a first point of contact for issues/complaints
• Customer Service:
• Analyzed policies with regard to customer service and efficiency, recommending policy changes and process improvements as needed.
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
• Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
• Communicate customer feedback from surveys to the operations team in order to resolve any complaints and develop processes for better serving customers
Expected
Graduate Certificate – Mediation/Alternative Dispute Resolution
CPM Certification – Certified Public Manager
