National Operation Manager Leasing
Key Rent A Car
Total years of experience :36 years, 5 Months
• Taking care of more than 6000 vehicles of 250 Companies Kingdom wide.
• Responsible of vehicles distributions delivery, collection and replacements kingdom wide.
• Responsible of vehicles maintenance kingdom wide.
• Rectifying the customer complaints regarding the vehicles.
• Investigating the misuse of lease fleet with the coordination of workshops.
• Responsible for all accident matters with the traffic police and Insurance Company.
• Responsible for all corresponding with the lease customers for their vehicles.
• Providing support to the branches related to each region to resolve any operational issues concerning the after sale and insurance operations.
• Manage of the replacement vehicles (own assets) fleet supply, securing and rotation between branches in case of non-availability.
• Attending meetings with operating lease customer’s to sort out their operation problems.
• Working with the head of operation management to address all the operational aspects of the operating lease portfolio (policies / Re structure / system needs etc.).
• Sharing responsibility with other members of the team for the business development.
• Customer services, handles efficiently and rapidly after sales issues/ complaints from corporate customer (liaison with concerned in-charges to resolve these issues rapidly and transparently.
• Taking care of more than 2000 vehicles of 150 Companies Kingdom wide.
• Responsible of vehicles replacement kingdom wide.
• Responsible of vehicles maintenance kingdom wide.
• Rectifying the customer complaints regarding the vehicles.
• Investigating the misuse of lease fleet with the coordination of workshops.
• Responsible for all accident matters with the traffic police and Insurance Company.
• Responsible for all corresponding with the lease customers for their vehicles.
• Providing support to the branches related to each region to resolve any operational issues concerning the after sale and insurance operations.
• Manage of the replacement vehicles (own assets) fleet supply, securing and rotation between branches in case of non-availability.
• Attending meetings with operating lease customer’s to sort out their operation problems.
• Working with the head of operation management to address all the operational aspects of the operating lease portfolio (policies / Re structure / system needs etc.).
• Sharing responsibility with other members of the team for the business development.
• Customer services, handles efficiently and rapidly after sales issues/ complaints from corporate customer (liaison with concerned in charges to resolve these issues rapidly and transparently.
• Supervising and sorting out all the problems with the coordinators of Amana Al Madinah, Turky Mcdonalds, KAUST and Royal Commission of Jubail projects.
• Taking care of more than 3000 vehicles of 200 Companies Kingdom wide.
• Responsible to take care of all vehicles maintenance.
• Responsible for all lease customers’ replacement of cars.
• Rectifying the customer complaints regarding the vehicles.
• Investigating the misuse of lease fleet with the coordination of workshop.
• Responsible for all accident matters with the traffic police and Insurance Company.
• Responsible for Western region workshop.
• Responsible for follow up with Dealers for new fleet vehicles.
• Responsible for all corresponding with the lease customers for their vehicles.
• Coordinating with the Regional Sales Executives for the new vehicles deliveries.
• Coordinating with the Saudi representative to release the vehicles from police stations and traffic police offices etc.
• Taking care of all original vehicles registrations.
• Responsible of all Western region used Car sales.
• Coordinating with Regional Manager for Rent-A-Car stations fleet plans.
• Opening corporate contracts.
• Short term & long term rentals.
• Car leasing sales.
• Station business development.
• Key accounts management.
• Report to western Regional Manager.
• Assisting in preparation of fleet plan.
• Coaching fleet sales to achieve targets
• Monitoring collections.
• Responsible for all Company vehicles, Assets and Land transit Insurances Kingdom wide.
• Regular monitoring all claims until settled with the customer or third parties.
• Training & Coordinating with regional Insurance Coordinators.
• Issuing claims Credit Notes to the customers.
• Preparing quotation analysis for Company Insurances.
• Previously I was handling Company’s fleet control Car Master system kingdom wide, where all the vehicles transaction entered like Purchase, Sale and transfer. Also handled Lease system program to issuing invoices to the customers, entering payments in the systems and opening new corporate accounts.
• Prominent member of Company’s internal audit team for vehicles & other assets from 1996 to 2003.
• Responsible for all Western region vehicles movement.
• Taking care of all original vehicles registrations.
• Responsible for all lease customers’ replacement of cars.
• Responsible for car sales.
• Responsible for collection from lease customers.
• Expanded sales team from 01 to 25 representatives.
• Responsible for all market clients.
• Promoting new sales ideas.
• Preparing personal reports for new recruitment for abroad.
• Corresponding all Company mails.
• Responsible for all Company confidential files.