OPERATION OFFICER
NBAD
مجموع سنوات الخبرة :10 years, 2 أشهر
2Year 1Month)
Currently I am associated with NBAD (ADNIF) with Operation Department.I am doing multiple works.Such as
# Opening account for customer.
# Disbursing Finance.
# Doing the process of NBAD new
I am associated with NBAD (ADNIF) with Credit and Risk Management .I am responsible for all Central Bank Credit Status of the customers. Issuing and amending sanctions for the approved cases. Updating new FSA no in the system on regular basis. Accepting Mortgage request from Business Unit and processing them. At the same time updating the status in the system. Following the past due clients. Getting their status (like payment. check return etc.).Then updating the RM for follow up. Sending regular mail to the responsible RM for their clients irregularity in case any. Providing weekly report of past due customer status to the SVP and Chief Risk Manager. Updating client’s status in the system as per the comments of SVP and Chief Risk Manager and informing the responsible RM as well.
Supporting MS Officer to make Provisional Report, Exceptional Report, Expired Sanction etc.
KEY RESULT AREAS
•Coordinating with RM’s, RMD for completion of reports.
•Processing Mortgage Applications.
•Upgrading customers status in the system.( Down grade, Sub standard, Normal etc.)
•Providing Central Bank Report (C.B.R.B) as per request.
•Supporting making Provisional Report, Exceptional Report, Expired Sanction etc.
•Upgrading the processed approved file in the system.
RESPONSIBILITIES:
•Provide correct CBRB details,
•support in preparations of provisions reports, exception reports.
•Follow-up on status on past due customers with RM’s.
•Coordinating with empanelled evaluation companies for evaluation reports.
•Updating customer’s current
KEY RESULT AREAS
•Giving legal advice to the customers.
•Customers cheques arranging.
•Responsible for presenting client cheque on time.
•Co coordinating with operation and supporting them.
•Settlements for the loans and cards.
•Taking care of all types of customers queries.
•Advising the Hard Core customer (such as 90 DPD and above)
•Collecting payment.
•Assisting filing police cases
RESPONSIBILITIES:
•Was following loans hardcore 90dpd customers.
•Also attending customers calls at collection all buckets (Retail Banking Products).
•Same side trying to assisting customers to having settlement with the bank. And help them to pretend the police case.
•Providing the customers queries to the respective collector.
•Ensuring the customers to have good help to keep the goodwill of the bank and at the same side help bank not to lose the valuable customers.
•Getting mails for all buckets customers for loans and card and then forwarding the case to the responsible managers.
•Arranging, Organizing the cases for police case files. Such as obtaining customers cheques. Get them presented. Assisting the authorised bank person holding the POA to file the police case.
CORE COMPETENCIES :
•Providing information to customers and helping them to find the right itinerary for their needs
•Interacting with customers and providing consultative service.
•Assisting the customers.
•Calling the 90 DPD customers(Bucket 4) for the payment.