Tapiwanashe Mlambo

• Provide first- and second-line technical support.
• Administer and maintain network infrastructure (LAN connectivity, routers, switches).
• Manage user accounts, permissions, and access controls.
• Monitor system performance and resolve issues.
• Capture and manage proposals within business systems.
• Perform system updates, backups, and data recovery.
• Maintain documentation and ensure data security compliance.

User Support (Help Desk)
Assist users with hardware, software, and network issues
Respond to tickets, emails, or calls in a timely manner
Hardware Management
Install, configure, and maintain computers, printers, and other devices
Troubleshoot faulty equipment and arrange repairs or replacements
Software Support
Install and update applications and operating systems
Fix software errors and compatibility issues
Network Support
Troubleshoot internet and LAN connectivity problems
Configure routers, switches, and Wi-Fi access
System Maintenance
Perform regular system updates and patches
Monitor system performance and security
Account & Access Management
Create and manage user accounts (e.g., email, system logins)
Reset passwords and manage permissions
Data Management & Backup
Ensure data is backed up regularly
Assist in data recovery when needed
Security Support
Install antivirus software and monitor threats
Educate users on basic cybersecurity practices
Documentation
Keep records of issues, solutions, and system configurations
Write guides or manuals for users
IT Asset Management
Track company devices and software licenses
Maintain inventory of IT equipment

• Delivered Level 1 and Level 2 technical support.
• Diagnosed and resolved hardware, software, and network issues.
• Installed and configured desktops, laptops, printers, and applications.
• Managed Active Directory accounts and password resets.
• Provided remote and on-site support.
• Documented issues and implemented long-term solutions.
• Supported system upgrades and preventive maintenance.

• Provided first- and second-line IT support.
• Installed and configured hardware and software.
• Assisted in network monitoring and troubleshooting.
• Managed data backups and recovery procedures.
• Maintained IT documentation and asset registers.