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Tapiwa Kuuya, Co-Founder & Operations Manager

Tapiwa Kuuya

Co-Founder & Operations Manager·Fresh Isle Market,

Spain

Bachelor's degree, Administration

Work experience

Total years of experience: 19 years, 0 months

Co-Founder & Operations Manager

January 2024 - December 2025

Fresh Isle Market,

Saint Georges, Grenada

January 2024 - December 2025

Created a new Caribbean-inspired health food brand from concept to execution,
integrating local sourcing and farm-to-table values.
Designed and launched full operational systems covering procurement, staffing, training,
and financial policies.
Led menu innovation, vendor selection, and pre-opening coordination to ensure seamless
market entry.
Company industry:
Hospitality & Accomodation

Operations Manager

January 2024 - January 2025

Merveilles Hub (ORA Group),

Saint Georges, Grenada •Hybrid

January 2024 - January 2025

Led the full pre-opening of three high-end F&B venues, overseeing a team of 93 people
including HR, Purchasing, Accounting, and Cost Control departments.
Implemented cost systems and performance tracking to drive early profitability.
Created SOPs, service standards, and training programs to strengthen team performance
and guest experience.
Partnered with marketing and events teams to position the venues as top lifestyle
destinations in Grenada.
Company industry:
Hospitality & Accomodation

Assistant General Manager

January 2022 - January 2024

DP Murphy Group

Summerside, Canada

January 2022 - January 2024

Managed high-volume QSR operations, optimizing labor efficiency and
implementing hot count inventory controls to minimize variance.
Strengthened team productivity and service speed through structured training and
KPI-based coaching.
Supported regional performance reviews and sales targets aligned with brand and
franchise standards.
Company industry:
Food & Beverage Production

Restaurant Manager

January 2016 - December 2022

Paul Restaurant,

Doha, Qatar

January 2016 - December 2022

Led end-to-end operations for a flagship international casual dining brand in Qatar.
Delivered sustained profitability through strong P&L ownership and cost control.
Maintained operational continuity and brand standards during the Qatar blockade
through supply chain restructuring and team leadership, as well we catering
acument during Covid, by securing government contracts, as well as partnerships
with Flik Cinemas
Company industry:
Catering, Food Service, & Restaurant

Restaurant Manager

January 2016 - January 2016

Ocean Basket-Dainfern,

Johannesburg, South Africa

January 2016 - January 2016

Managed the pre-opening and grand launch of the first rebranded outlet of this
international seafood brand, later rolled out across 19 countries.
Enhanced team morale and efficiency through smart hiring, performance coaching
and structured service training.
Company industry:
Hospitality & Accomodation

Restaurant Manager (MIT)

December 2012 - January 2016

The Cheesecake Factory,

Dubai, United Arab Emirates

December 2012 - January 2016

Oversaw operations in multiple high-volume outlets, including Dubai Mall, JBR and Yas
Mall - as part of huge teams.
Delivered record-breaking sales in the brands history while ensuring food quality,
service excellence, and financial accountability.
Mentored upcoming supervisors and managers and built cohesive teams aligned with
brand culture.
Played a key role in the preopening of the branches Mall of the Emirates, Jumeirah
Beach Resort (JBR) and Yas Mall.
Company industry:
Catering, Food Service, & Restaurant

EARLY CAREER

January 2007 - January 2014

Chuckleberry's/ Pimento Bistro /Ocean Basket / The Cheesecake Factory

Johannesburg, South Africa

January 2007 - January 2014

Early career included waiter and supervisor roles with international brands in South
Africa and the UAE, most notably The Cheesecake Factory, where I advanced from
Server to Designated Server Trainer, Supervisor, and ultimately Restaurant Manager.
These roles provided a strong foundation in luxury service standards, guest
engagement, team development, and early pre-opening exposure.
Company industry:
Hospitality & Accomodation

Education

University of The People (UoPeople)

June 2026

June 2026

Bachelor's degree, Administration

United States

Arab Institute For Accounting & Legal

December 2013

December 2013

Diploma, Hospitality Management

United Arab Emirates

Arab Institute for Accounting and Legal

November 2013

November 2013

Diploma, Business Management

United Arab Emirates

GPA (point): 3.83 out of 4

GPA (point): 3.83 out of 4

Arab Institute for Accounting & Legal

January 2013

January 2013

Bachelor's degree, Hotel and Hospitality management

United Arab Emirates

Skills

Training

Expert

Food Safety

Expert

Inventory Control

Expert

Catering

Expert

P&L Management

Expert

Clearview

Intermediate

Quality Control

Expert

Oracle Material Control

Intermediate

Training

Intermediate

Restaurant Revenue Management

Intermediate

Food Safety

Expert

Financial Analysis

Intermediate

Microsoft Office

Intermediate

COLLABORATION

Intermediate

CORPORATE FORECASTING

Intermediate

CREATIVE PROBLEM SOLVING

Intermediate

FINANCIAL MANAGEMENT

Intermediate

LEADERSHIP

Intermediate

OPERATIONS

Intermediate

OPERATIONS MANAGEMENT

Intermediate

PROCUREMENT

Intermediate

QUALITY ASSURANCE

Intermediate

Languages

English

Expert

Training and Certifications

Certifications
Certificate of English Writing & Grammar
Certificate l Entrepreneurship in Emerging Economies
Food Safety - ServeSafe Canada
Aug 2023
English Grammar
Aug 2020
Havard University (USA) - Entrepreneurship in Emerging Economies
May 2020