Taqreem Warsi

• Oversee daily administrative operations to ensure smooth office
functioning.
• Manage staff, including hiring, training performance

• Developed and implemented customer service policies, procedures and
standards to enhance overall customer satisfaction.
• Managed customer inquiries and complaints via phone, email and live
chat with professionalism and efficiency.
• Built and maintained strong customer relationships through effective
communication and proactive follow-up.
• strong problem-solving resolving fostering long-term loyalty. Adapted quickly evolving new technologies,
ensuring productivity.

online vessel and
submissions.
• Monitored and ensured compliance with quality control procedures and
standards.
• Prepared and maintained vessel-related documentation in line with
regulatory requirements.
• Conducted daily follow-ups with clients to ensure smooth operations and
timely updates.
• Performed data analysis and maintained client accounts with accuracy and
efficiency.