HR & Admin Manager
New Image Building Services Gulf States
Total des années d'expérience :22 years, 7 Mois
- Develop and administer a frill range of HR policies and programs, including, recruiting, compensation, performance management, manpower planning and control, employee training, etc.
- Coordinates and supervises all recruitment activities to ensure sufficient staffing of qualified employees to meet operating needs. Approves employee’s contracts.
- Welcome new employees upon their arrival and give them an office tour, ensure new hires have technical assistance to properly set up their hardware and software.
- Good knowledge and understanding of the Qatari labor law, as well as stay up to date on government authorities’ rules, procedures, and process to keep the PR/HR abreast.
- Manage the documentation and archiving processes for administration function and ensure that all discrepancies and inconsistencies are being tackled instantly and both incoming and outgoing document processes are following standard procedures.
- Ensure the implementation of the established administration policies and procedures and identifying opportunities for continuous improvement.
- Provide inputs for the preparation of the annual budgets in line with corporate targets & requirements and seek support from Head of HR & Admin, as and when required.
- Execute all administration related activities including contractors, facilities management, infrastructure, Helpdesk, security etc.
- Ensure efficiency, effectiveness, and the consistent rollout of services across the group.
- Ensure data accuracy on HR systems and data availability of workforce at any point in time.
- Initiate rewards & recognition programs for motivating employees under the welfare activities.
- Streamline existing process and policies for the smooth implementation of workforce administration of highly skilled workforce.
- Responsible to ensure that a customer friendly front office (reception) is available for all visitors and all visitor related policies are prepared, adhered, and reported on a continuous basis.
- Ensure safe working environment for all employees, by overseeing security arrangements and monitoring their performance on a regular basis.
- Ensure complaints regarding security and safety are investigated adequately and appropriate measures are taken.
- Develop and implement a Helpdesk with defined criteria and SLA’s.
- Conduct audits to ensure that the entire facility is complying to standard safety and security measures and follows legal regulations in terms of contracts and license.
- Manage the documentation and archiving processes for administration function and ensure that all discrepancies and inconsistencies are being tackled instantly and both incoming and outgoing document processes are following standard procedures.
- Ensure high standards of confidentiality and security of documents to safeguard all sensitive information.
- Manage timely administration support including housekeeping, canteen, workplace enablement, security management, etc.
- Review the internal audit findings with respect to the department and implement corrective actions to ensure closure.
- Employ, engage, develop, and retain high quality people. Develop and embed a high-performance culture with specific focus on capability, effectiveness, and productivity.
- Take overall responsibility for people development initiatives and building up in-house capabilities for the employees across the group.
- Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members.
- Contribute towards development of talent for the division by providing subordinates with adequate exposure and growth opportunities.
- Develop and administer a frill range of Human Resource Policies and Programs, including, recruiting, compensation, performance management, manpower planning and control, employee training, etc.
- Receive and respond to queries from Department Heads regarding recruiting, salary adjustments, visas, RPs, employee performance, training, warnings, terminations.
- Respond to employee questions regarding leaves, medical benefits, termination benefits, loans etc.
- Assign all bachelor and married status housing.
- Supervise the Travel Section responsible for booking all management and personnel travel, hotels, airport pick-ups, VIP service etc.
- Prepare reports and correspondence to keep management up-to-date on Human Resource and Administration issues.
- Manage and supervise Public Relation team, and delegate assigned tasks to accomplish the following:
- Applications related to General Directorate of Immigration and Passports, CDD, Ministries, Embassies etc.
- Good knowledge and understanding of the Qatari labor law, as well as stay up to date on government authorities' rules, procedures and process to keep the PR/HR abreast.
- Knowledge and thorough follow-up on company classification certificate.
- Maintain confidentiality and security of company and employee documents at all times.
- Translates a variety of documents including literary, legal, technical, educational, and commercial materials
- Liaise with various government agencies / authorities and ensure strict adherence to set rules & regulations by the company and its employees
- Manage all processes required for registration with the Ministry of Municipality & Urban Planning
- Organizing office operations in Qatar, maintaining office services, supporting local business, monitoring the transportation, administration, public relation and accommodation facility. Coordinating and arranging domestic travel, company accommodation.
- Providing an efficient and responsive administrative, organisational and logistical support service ensuring that the organisation's policies and corporate processes and systems are consistently applied.
- Work collaboratively & proactively with all departments in enhancing operational improvement and bringing change in practices for better communication, productivity, efficiency, costs and attain better service
- Resolve employee' concerns / issues and suggest methods for prompt resolution by interacting with them and gathering their feedback on services provided
- Advise and support all aspects of service assurance by maintaining an overview of service activities across the department and work to gain wider knowledge of service issues
- Track record of measurable results - improving PRO services across the organization enabling the business achieve its strategic objectives.
Liaise with various government agencies / authorities and ensure strict adherence to set rules & regulations by the company and its employees
•Be informed on current labor / immigration laws and update the HR team on any change issues
•Manage all processes required for registration with the Ministry of Municipality & Urban Planning
•Perform tactical planning, and creative execution ensuring company achieves objective for e.g. arranging temporary work permit to process work visas
•Work collaboratively & proactively with all departments in enhancing operational improvement and bringing change in practices for better communication, productivity, efficiency, costs and attain better service
•Resolve employee' concerns / issues and suggest methods for prompt resolution by interacting with them and gathering their feedback on services provided
•Advise and support all aspects of service assurance by maintaining an overview of service activities across the department and work to gain wider knowledge of service issues
•Track record of measurable results - improving PRO services across the organization enabling the business achieve its strategic objectives.
Managed employee leave schedules, exit permits and processed visit visas, family visas, business visas for the company as well as the employees
•Assisted in processing tender documentation for government & semi-government projects
•Pro-actively arranged recruiting of new employees from various sources / agencies
•Resolved all queries raised by the labor & immigration departments with regard to employees; sought labor department approval for employee categories
- Assisted the GM in arranging interviews with potential candidates and preparing offer letters
- Handled documentation, approvals, renewals, etc., with governmental agencies like Ministry of Commerce & Economy, Customs Authority, Municipal Authority, etc.
- Processed necessary documentation with Customs Authority for clearance of imports (machinery, spare parts, raw materials, etc.)
- Pro-actively assisted in the conversion of heavy duty driving licenses for the company's heavy duty drivers recruited from various countries like India, Nepal, Philippines and Thailand
- Implemented e-government services and handled all petty cash allotted for completion of tasks
Worked in close collaboration with customers to resolve queries / complaints raised assisted by a 15-member team
Trained resources within a section of the shop and ensured all stations are clean & adequately stocked with merchandise / stocks by effectively directing appropriate layout, display and stock rotation
Ensured all resources adhere to company’s policies with focus on customer satisfaction and service
Maintained adequate inventory levels at the warehouse & shelves; trained resources in controlling stocks by identifying slow-moving and damaged products
Processed all labor and immigration formalities for new as well as existing employees including visa & passport renewals, issuance of new visas, medical, CID formalities, etc.
