Senior sales Executive alternative channels
VIVA Bahrain
Total years of experience :14 years, 5 Months
• Provide robust support to develop alternative channel through Direct sales banks and payment kiosks to increase recharge sales.
• Manage the value propositions of VIVA Consumer Postpaid Business with the objective of growing the Market in terms of subscriber base as well as revenue and contribute to the overall growth of VIVA Consumer Post-paid Segment.
• Responsible for the development of Postpaid value propositions and the overall Postpaid portfolio with the objective of increasing Postpaid penetration in the market and growing the business in terms of value and volume.
• Manages the different marketing mix of the Postpaid Business.
• Autonomously operate within the policies, procedures, systems and frameworks applicable to the sales distribution department to enable the section to operate efficiently.
• Develop and launch new alternative channels for recharge.
• Integrate and activate recharge and bill payment services through alternative channel
• Design and execute new marketing campaign for alternative channel.
• Engage, identify and sign up with new partnerships.
• Meet top management in banks and coordinate promotions with banks.
• Initiate business development to automate payment and recharge channels.
• Increase reach and availability of VIVA products through automation
• Innovate cost saving automatic medium and implement new technologies with partner companies.
• Run recharge promotions at alternative channel through banks and payment kiosks to increase the recharge sales.
• Planning and implementing various alternative channel activities in association with various department.
• Coordinate with IT finance commercial and other departments for various projects related to alternative channel.
• Responsible for all types of reports that will facilitate alternative sales performance &provide progress reports to up line management.
• Responsible for day to day communications related to alternative channel to provide technical /operational support by answering various request /inquires and complaints.
• Deal regularly with alternative channel to have set forecast and prepare product availability for different channels.
• Manage electronic distributors to achieve Orange targets related to (E-topup, E-voucher & Bill payment)
• Provide monthly feedback about Orange E-distributors preferences and competition.
• Communicate Orange policies, objectives and targets.
• Ensure obtaining tools that enables monitoring E-Distributors performance for example, online reporting access, governorate reach, number of covered outlets per governorate…etc
• Evaluate E-distribution performance VS targeted
• Daily follow up to Airtime balance and orders from E-Distributors.
• Manage monthly quota plan to approve E-Distributor daily orders.
• Develop business cases of co-projects & monthly objectives.
• Provide market feedback about product, service.
• Assure profitability business to E-Distribution & Its clients.
• Coordinate & interface with (business development, finance & sales department).
• Detect violations through field visits.
• Field visits to E-distributors offices, branches & outlets.
• Assure and communicate commission on time (monthly basis).
• Train E-distribution staff on new products & services
• Development of Orange distributors through professional management of distributor's daily activities to insure that Mobinil distribution sales targets are fully met.
• Achieve distribution sales targets and net adds (quantitative and qualitative).
• Assist distributors in selling the daily sales quota assigned by Orange.
• Assist in managing distributors' costs & revenue to ensure the maximum profitability to Orange partners.
• Interface with all Orange departments for handling distributors' issues and solving their problems.
• Ensure distributors conformity with Orange distribution policies and strategies.
• Ensure the flow of Orange products from distributors to maximum number of POSs.
• Ensure the reach of Orange products and services in all over Egypt through professional direction for distributors' sales force.
• Work as liaison between distributors and Orange.
• Follow up on contracts accuracy and delivery from distributors
•Joined the inbound corporate team( 250 )in Orange call center as a customer support representative, the main task is handling all customers inquires and requests and make sure all their questions are answered accurately also receiving and managing all customers complaints and comments
• Dates May 2003 • Name and type of University Tanta University, Egypt • Occupational kills covered Bachelor degree in Commerce - English section • Title of qualification Accountancy • Training