Tarek Emam

Operations Manager

• My current job since July 2018

Responsible for 6 TMs & 120 Agents
-Managing TMs
-Optimizing Resources
-Client Orientation
-Stakeholders Orientation
-Shrinkage Control Approaches
-Development Plans for (TMs)
-Scheduling / Coordinating TMs’ Operational Coverage
-Constant Analysis aiming for root causes/opportunities

Operations Manager at Majorel

• Egypt - Cairo
• My current job since July 2018

Team Manager

• March 2017 to July 2018

+Responsible for a team of (20-25)

-Coaching For Performance indicators
-Performance Analysis
-Enhancing the business writing for the team members
-C-sat techniques sessions
-Action & Development Plans