Quality Assurance Team lead
EastNets
Total years of experience :15 years, 6 Months
- Develop and establish quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.
- Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT systems and projects across the organization Operational Management
- Conduct internal audits to measure and assure adherence to established QA standards for software development, application integration, and information system performance, and corresponding documentation.
- Crate and execute test plans and scripts that will determine optimal application performance according to specifications.
- Communicate test progress, test results, and other relevant information to project stakeholders and management.
- Develop and establish quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.
- Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT systems and projects across the organization.
Acquisition & Deployment:
- Liaise with vendors and suppliers in assessing applications and/or systems under consideration for purchase.
- Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.
Operational Management:
-Conduct internal audits to measure and assure adherence to established QA standards for software development, application integration, and information system performance, and corresponding documentation.
- Create and execute test plans and scripts that will determine optimal application performance according to specifications.
- Ensure that testing activities allow applications to meet business requirements and systems goals, fulfill end-user requirements, and identify existing or potential issues.
- Collaborate with software/systems personnel in application testing, such as system, unit, regression, load, and acceptance testing methods.
- Communicate test progress, test results, and other relevant information to project stakeholders and management.
- Created and executed automated software test cases and scripts using Quick Test Professional (QTP) Tool.
- Backend database testing in Microsoft SQL environment including validating stored processes, jobs and triggers.
- Verified and revised quality assurance standards as needed.
- Worked on mobile site projects using multiple devices with different Operating Systems OS.
- Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
- Communicated test progress, test results, and other relevant information to project Stakeholders and Management.
- Review functional and design specifications to ensure full understanding of individual deliverables.
- Responsible for creating an end-to-end test plan; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected.
- Reporting: prepare and deliver quality evaluation reports on a weekly basis. Reports include but are not limited to Service Desk analyst’s performance reports as well as recommendations for remediation.
- Remediation: deliver (or coordinate the delivery of) training on quality assurance standards and methodologies to helpdesk staff, based on QAs.
- Collaborated with software personnel in application testing and acceptance testing methods.
- Worked on different video projects using API and a player builder using the clients own tool and codes.
- Created different items in the clients’ tool using the CMS API
- Perform the Releases and Deployments Verifications
- Analyzed formal test results in order to discover and report any defect, bug, or error.
- Isolate, replicate, and report defects and verify defect fixes.
- Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.
- Worked on an Emailing System by allowing users to modify their own accounts.
- Supporting customers with their needs by reply, with reference to our Database and Website.
- Makes decisions within monetary grant of authority to resolve customers’ issues and complaints.
- Solved customers' issues and obstacles like the use of credit cards, website direction, and login in info like forgotten Usernames & Passwords.
- Process Improvement: identify and report Quality Assurance concerns (trends) to Service Desk Leadership Team.