Research & Business Development Director
Alsarab Auto – Official Distributer of Chery
مجموع سنوات الخبرة :19 years, 4 أشهر
• Develop business strategies in cooperation with the shareholders and executive management.
• Setting all the main goals of the business, which are in the interest of profitability and continuity of the company.
• Determining the objectives to be achieved for each department and setting the scope of work and the timeline for achieving them.
• Lead all departments with R&D to support business goals.
• Determining the main KPIs for each department and setting up a mechanism to monitor the departments' work and measure their performance based on the agreed-upon objectives.
• Regularly monitor all business department activity to ensure its alignment with corporate-level strategic direction & objectives
• Guides and directs and delegated major plans and dealership procedures, consistent with established contracts and policies.
• Develop research projects incorporating current developments to improve existing services and products and give potential adjustments accordingly.
• Identify business opportunities and perform market research to create sales leads and identify potential sales.
• Develop and implement overarching marketing strategies, processes, and best practices.
• Develop new packaged offerings and collaborate with sales and aftersales teams.
• Work with HODs throughout the organization to identify opportunities for leveraging available data to drive business solutions.
• Analyze data from competitors to improve sales and marketing techniques and business strategies.
• In partnership with the CEO, set and drive organizational vision, and operational strategy and identify opportunities and risks for delivering the organization's services as a workforce solutions-based business, including the identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and hurdles to the business success.
• To set achievable goals for the functional department that support the implementation of business strategies, plans and procedures.
• To lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all services.
• To identify market trends and evolving social behavior that may support or impede the success of the business.
• To evaluate and identify appropriate technology platforms (including technology systems and application frameworks) for delivering the organization’s services.
• To supervise daily operations of the organization as well as employee productivity including but not limited to the functions of (Recruitment, HR, Marketing, Training, IT, Business Support, etc.).
• Communicate the organization’s business strategy to customers, management, staff, partners, and stakeholders.
• To increase the client base by a certain percentage to be set at the beginning of each month and in consultation with other departments and senior management.
• To drive business growth and market share through innovative marketing, sales, service development, and customer service through various channels in the business.
• Participate in implementing the strategic plan of the bank in accordance with high management goals.
• Initiate and develop the full spectrum of human resources programs according to the bank’s strategic plan. Including succession planning, human resources statistics, reports and surveys.
• Direct the internal and external training plan after completing the training needs analysis.
• Implement the performance appraisal program for the bank. Including the design and definition of KPIs, KPOs, and KJRs, as well as the measurement of the effectiveness of the performance appraisal tools.
• Initiate the policies of all the HR pillars starting from payroll administration to employee record management policy.
• Provide consultation to the board on critical employment issues, assist with disciplinary action and terminations and engage legal counsel as needed.
• Ensure compliance with all employment laws, including CBI, ISC, and Bank policies.
• Implement employee engagement and retention programs such as Service Awards Program, and Employee Promotion Program.
• Work in tandem with the Chief Executive Officer and other business leaders to determine how to best use their talent base to create new products and services, as well as encourage new strategies, establishing and implementing human resources strategy to go along with overall business plans and objectives.
• Work with other business leaders to develop enterprise business strategies that make sense in light of global labor trends and the company's existing talent base.
• Translate enterprise strategy into global workforce requirements
• Develop workforce plans and programs that align with the company's overall strategic objectives.
• Collaborates with the management team in establishing governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately and the organization’s resources are used responsibly.
• Ensuring the organization's human resource operations comply with current applicable labor laws.
• Forecast talent needs
• Assess the workforce's current capabilities. Periodically examine future labor trends and expected vacancies.
• Address talent gaps
• Develop a formal plan to attract, develop and deploy global talent. Oversee external recruiting and succession management.
• Establish a plan for management succession.
• Direct the employment activities for both certified and classified employees.
• Develop and monitor procedures for processing applications.
• Orchestrate learning skills and career development
• Find the right mix of development programs to satisfy the company's unique requirements. Key performance measures include bench depth/breadth ratios, high-potential turnover rate, and strength of employment brand.
• Maintain up-to-date knowledge of standards, industry trends, organizational change, agility, social networking, ethics and values, innovation, customer focus, employee engagement, diversity and inclusiveness, and multiculturalism.
• A leadership role in helping shape the culture of the company, ensuring that the values of the company are communicated and understood at all levels, providing clarity as to the expected behavior of all employees and the development of a high-performance culture and also helps the organization establish and maintain high levels of employee engagement and commitment.
• Manage the corporate capabilities that include dealing with rapid changes in technology, globalization, and the increasingly complex external context of regulations and policy impacting on employee relations, compensation, benefits programs, health and safety, etc.
• Share knowledge, mentor, and educate the organization’s investors, management, staff, partners, customers, and stakeholders with regard to the company’s technological vision, opportunities, and challenges.
• Establish standards of performance and monitor conformance for staff through performance reviews and through service level agreements.
• Providing HR solutions that assist business and department leadership in sustaining a positive working environment to foster employee engagement.
• Develops and implements Human Resources policies, and practices and ensures the company’s procedures, tools and resources are utilized.
• Maintain administrative systems in relation to Human Resources requirements for leave and attendance administration.
• Oversee the welfare benefits, compensation and salary administration.
• Develop and monitor Human Resources Budget at all levels.
• Champion the Training/Learning & Development Programs
• Designs the organization's strategies for employee relations services and results.
• Directs staff personnel who assist in identifying, evaluating, and resolving human relations and work performance problems within the establishment to facilitate communication and improve employee human relations skills and work performance.
• Assist the CEO in defining the best project strategies and deliverables.
• Provide expert advice, counsel and recommendations on PMO matters, to influence organizational decisions and initiatives.
• Define the PMO strategy and lead the design and implementation of a common project management
• Creat the methodology, standards and tools to drive and facilitate the successful delivery of projects
• Lead the execution of a PMO governance, reporting and review framework to provide a holistic view of all organizational project activity
• Manage interdependencies and coordination across projects to ensure that information relating to project deliverables, risks and issues are effectively communicated between stakeholders and that key performance indicators are monitored and evaluated
• Identify and define the major strategic issues for the organization and integrate diverse stakeholder interests in the broader agenda to inform the development and prioritization of the project initiatives and to proactively understand and mitigate risks
• Define business strategies and organizational policies to enable the strategic coordination of multiple major projects and initiatives to improve the efficiency and effectiveness of projects
• Foster collaborative and mutually supportive relationships with project leaders and senior stakeholders,
• Assess cross-functional project team capability, and provide coaching, training and support to enhance Allai Newroz Telecom’s project/program management capability, and improve collaborative development and project Results.
• Achieving cooperation, compliance and engagement in the value of a PMO function in an environment of conflicting interests and opinions.
• Identifying new and innovative project management approaches and tools and embedding these in the behavior and day-to-day activities of the organization’s operations.
• Provides leadership, training, mentoring, coaching, and direction to the company Service Operations Center sections and teams including NOC, BIA, Quality, GIS, and Customer Service.
• Develop, and report monthly statistics and progress against internal and external service levels among all sections.
• Provides leadership in the development and maintenance of SOPs, tools, schedules, techniques, metrics and standards (including safety) in support of the Company’s data/ both operationally and in support of key initiatives and projects.
• Manage relationships with outsourced Service Operations Center management who provides Level 1 & 2 network support.
• Negotiate SLAs & contracts with all supporting vendors to the benefit of Alai Newroz Telecom.
• Direct section managers to ensure adequately trained and equipped network engineers are scheduled and available to respond to incidents 24 hours a day, 7 days a week.
• Be accessible as an escalation point for operational support issues 24x7 to support the overall data/voice network.
• Work closely with peers, direct staff, IT Architects, analysts, IT peers, outside vendors, partners, and other resources to evaluate, develop, and propose innovative new technologies, methodologies, processes, and other improvements aimed at improving the effectiveness of network operations.
• Partner with Network Engineering to ensure projects have appropriate operational and serviceability requirements.
• Ensure the proper maintenance of SOPs and best practices within the Network Operations team.
• Review, and finalize POs and budget planning.
• Build and develop excellent working relationships with internal and external stakeholders.
• Recruiting, hiring and training new employees.
• Responsible for overseeing all training projects, recruiting trainers, managing staff and organizing supervised training courses, developing new courses and creating curricula.
• Created and expanded the training department at MSELECT, Iraq’s largest staff agency.
• Deliver training courses to private sectors in different industries in Iraq such as oil and gas, FMCG, telecom, Retails.
• Analyze the development needs of the company and design training programs.
• Maintained a strong understanding of training trends, developments, and best practices.
• Conducted 'Learning and Development Needs' analysis and prepare a 6-month Learning and Development Plan and an annual budget to ensure that Learning and Development meet the 'real' needs of the business.
• Performed quality assurance reviews of training documentation.
• Conducted job training sessions for employees, in line with the Rotana training portfolio.
• Recruited interns and organized work placements in accordance with the policy for the benefit of property in order to maintain a good relationship with educational institutions.
• Managed employee relations, staffing, payroll, benefits, workers' compensation, unemployment and safety with 1500 employees.
• Established and implemented a system to investigate and resolve complaints of internal discrimination and harassment.
• Ensured compliance to all employment laws and regulations in HR activities.
• Provided advice and assistance when conducting staff performance evaluations
• Assisted in the management of the recruitment process in accordance with the MTN Standard to ensure that vacancies are filled in a timely manner and with the most appropriate candidate.
• Conducted the Human Resources Orientation for new members to ensure that they are familiar with company policies, rules and regulations.
• Provided advice and guidance to employees to align behaviors and practices with company performance expectations and standards.
• Coordinated employee welfare activities to ensure increased satisfaction of employees while off duty.
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