Project Management & Organizational Development Manager
Roadster Diner
مجموع سنوات الخبرة :19 years, 11 أشهر
» Project Management
Responsible for the administration and governance of all corporate projects in order to meet projects’ deadlines, budget and deliverables
Apply project management professional framework (project conception, project definition and initiation, project execution, project control and monitoring and project closing) on different projects
» Strategic Planning and Development
Contribute in the development of the Company 3-5 years strategy along with its mission, vision, guiding principles, objectives, etc.
Develop the yearly business plan to support the strategic transformation
Establish an effective implementation follow-up process to ensure successful strategy execution and capability building
» Quality Management System (QMS) Designing and Implementation
Design and lead on the implementation of a QMS for Roadster diner & Deek Duke
Design a documentation system for franchise in full alignment with corporate objectives and legal or regulatory requirements
Document all departments’ internal processes and develop them using MS Visio along with the necessary KPIs and processes’ risks mitigation plans
» Processes & Results Measurement and Improvement
Apply applicable methods and statistical technique to demonstrate conformity to Roadster diner & Deek Duke Service requirements
Lead on the sales and profitability planning cycle meetings by consolidating all the required data/info and preparing it within the approved meetings templates
Prepare and send the restaurants operational dashboards (quantitative & qualitative KPIs) to all the relevant stakeholders on a monthly basis
» Human Resources Management
Develop the Manpower Planning template for each of the restaurants
Design a full competency framework tackling both behavioral and technical skills
Create different bonus schemes (Corporate, Operations and Procurement)
» Transform the Quality Control Department from a reactive unit to a proactive business strategic partner assisting the Operations;
» Ensure that the Operations are fulfilling all their requirements as per Sukleen’s standards and approved action plans through systematic audits and quality checks;
» Document all non-conformities detected in the files system to provide detailed quantitative and qualitative data for different projects’ areas;
» Provide recommendations to problematic and repetitive non-conformities which reflects a negative image about the Company;
» Provide detailed statistical and analytical reports (SPC) regarding Sukleen’s services for Top Management review;
» Validate all customer complaints that are received through our call center agents
» Design and develop the operational incentive schemes for all positions based on scorecard system
» Prepare yearly operational budget (OPEX) as per the City Cleaning Project Director’s inputs
» Prepare monthly operational KPIs for all project areas
» Improve the overall operational performance through routes optimization, highlighting Sukleen’s pain points dumps and reducing operational errors and costs
» Prepare all Company’s external presentations and reports, new markets business plans and mobilization plans
» Lead Auditor of the audit team that is responsible to review all averda's companies across the GCC & Africa
» Implement ISO quality standards (ISO 9001) at 2 companies in Lebanon;
» Develop and implement ITIL and eTOM business process frameworks in both leading telecom companies in Syria
» Implement different ISO quality standards (ISO 9001, 22000 & OHSAS 18001) in several companies in KSA, Lebanon & Qatar;
» Serve with a specialized team (finance, operations, management & technical) in the total restructuring of a leading packaging company in Qatar and the biggest pharmaceutical company in KSA;
» Develop and implement ITIL and eTOM business process frameworks in both leading telecom companies in Syria
» Provide efficient management solutions for large scale operations including personnel management and operations matters;
» Prepare business plans, prospectus, proposals, presentations, reports and feasibility studies for different projects requested by our clients;
» Document different companies policies & procedures manuals as per ISO standards (HR, Purchasing, Finance, Operations, Sales, etc.) in addition to Corporate Governance manuals;
» Develop and implement management solutions in all aspects of company growth and maintenance including budgets, hiring practices, development of staff, training, appropriate use of resources and cost controls;
» Perform risks and controls review for the major and key processes for different companies. The engagement includes mapping the as-is processes and identifying the existing risks and related controls, then developing the to-be processes by mitigating the identified risks;
» Conduct internal audits and report major non-conformities to Senior Management;
» Conduct project operations due diligence and appraisals;
» Build Organizational charts/ structures for different companies and recruit key personnel needed;
» Manage teams across all aspects of project development and implementation to ensure on schedule completion within budget;
» Conduct several market researches/studies for different clients related to our projects
» Implement different quality systems (e.g. ISO 9001 and CITA-quality education system)
» Share in putting the overall plan of the school year
» Develop the current management system by studying & analyzing department’s operations
» Make sure that all personnel understand and implement the developed policies and procedures
» Member of the quality steering committee that plans for new policies and procedures
» Detect and investigate in any non-conformities and take proper corrective actions
» Assist Royal Princess (Schools’ President) in quality issues and decisions
» Lead auditor of the audit team
» Act as a management representative with external parties or bodies regarding quality
» Head the General Services Department (maintenance, operations, security, safety, transportation and cleaning)
» Responsible for the management and operational execution of all extra-curricular
activities (school trips, graduation parties, events, etc.)
» Conduct systematic internal audits to assess the management system.
» Handle customer complaints & follow up of corrective actions.
» Supervise Quality Controllers
» Identify Areas for continual improvement.
» Inspect and audit the operation to ensure that policies and procedures are being followed (internal audits for quality and hygiene).
» Implement the HACCP-based Assured Safe Catering (ASC) system & ISO 9001:2000
» Setup the internal management system according to ISO 9001 standards
» Coordinate with administrative managers on ISO 9001 & HACCP requirements
» Guide Top Management on the performance of the interrelated processes
» Perform frequent follow-ups and checks on all clients’ cafeterias
» Responsible for administering the company quality program in accordance with customers and company’s requirements
» Establishing procedures for maintaining high standards of quality, reliability, and safety
» Organize and promote company wide quality improvement efforts
» Evaluate and develop improved techniques for the control of quality, reliability, and safety
» Directly responsible for implementation and maintenance of the company quality system
» Report to Top Management on the performance of the quality system for reviews
» Act as liaison with external parties on matters relating to the quality system
» Lead Auditor of the Audit team
GPA = 3.8 / 4
I am a graduate student from the Hariri Canadian University. I finished my BBA in May 2003 majoring in Business Marketing.