restaurant manager
yum!restaurants international.
Total years of experience :13 years, 4 Months
Ensuring the highest standards of food and beverage service.
Keeping control of food and labour costs.
Ensuring Health & Safety and also hygiene procedures & standards are maintained.
Having an in-depth knowledge of all menus.
Responsible for recruiting, training & developing restaurant staff.
Dealing with and resolving customer complaints.
Maximising all business opportunities to drive sales.
Communicating with the kitchen staff to ensure efficient food service.
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Overseeing client bookings & reservations.
Organizing the daily and weekly rotas for the Restaurant’s staff.
Purchasing stock, supplies and negotiating best prices with trade suppliers
Ability to create a great atmosphere & be a inspirational host.
Monitoring sales and then writing informative reports for the restaurant owners.
Maximizes sales and exceeds stores budgets, achieved through effective and continuous space stock and seasonal management, and highest possible levels of customer service. Uses sales and space reports to determine correct allocation of space within store, and uses sales history to condense or open space out seasonally. Advise (Business Manger / Operations) on out of stock departments / lines, slow sellers or price sensitivities. Plan and organizes key / promotional events in a timely and systematic way, to ensure on-time delivery. Actively seeks out and exploits any additional opportunities to promote sales.
Drives highest possible standards of in - store visual impact. Ensure brand/layout guidelines are being correctly followed to deliver brand values and ensure corporate "handwriting" is evident in presentation . In conjunction with visual merchandising team, ensures up to date "look" to window displays . Drives sales floor presentation and housekeeping / recovery principles to the highest standard by regular walk through and corrective action/coaching.
Ensures stores achieve defined stock loss targets . Ensures store accurately carries out all loss prevention activities as defined by their stock loss action plans. Constantly seeks to improve staff awareness of stock loss issues. Actively seeks out and implements any additional opportunities to reduce stock loss .
Participates in selection of new staff. Administers all staff issues. initiates and promotes highest standards of in-store training including weekly communication, daily de-briefs, product knowledge and on the job coaching. Identifies areas of training need within the store and develops or arranges programs to address them, Identifies individual with potential within the store and formulates action plans or allocates additional responsibilities to further their development. Ensures a development plan is in place and implemented for every member of the stores team. As well handle the training process for all SMS in the area .
Ensures stores enacts and is fully complaint with all required administrative procedures according to company guidelines and within deadlines. Ensures an effective communication of issues and ideas between store and operational management.
deal with the problems of the client dynamically and resolved and to get his opinion and take advantage of it and do all i can to make him happy.training team members to achieve the principle of obsessive customer Mania, which focuses on the power of words and the implementation of a word yes yes to client requests. i do weekly, monthly and annual inventory
Restaurant Manager
Al- MAWARID CO.PHD & Pizza Hut
Kingdom Of Saudi Arabia, Riyadh (2001 to2009&2011 till now)
Job Descriptions:
Maximizes sales and exceeds stores budgets, achieved through effective and continuous space stock and seasonal management, and highest possible levels of customer service. Uses sales and space reports to determine correct allocation of space within store, and uses sales history to condense or open space out seasonally. Advise (Business Manger / Operations) on out of stock departments / lines, slow sellers or price sensitivities. Plan and organizes key / promotional events in a timely and systematic way, to ensure on-time delivery. Actively seeks out and exploits any additional opportunities to promote sales.
Drives highest possible standards of in - store visual impact. Ensure brand/layout guidelines are being correctly followed to deliver brand values and ensure corporate "handwriting" is evident in presentation. In conjunction with visual merchandising team, ensures up to date "look" to window displays. Drives sales floor presentation and housekeeping / recovery principles to the highest standard by regular walk through and corrective action/coaching.
Ensures stores achieve defined stock loss targets. Ensures store accurately carries out all loss prevention activities as defined by their stock loss action plans. Constantly seeks to improve staff awareness of stock loss issues. Actively seeks out and implements any additional opportunities to reduce stock loss
Participates in selection of new staff. Administers all staff issues. initiates and promotes highest standards of in-store training including weekly communication, daily de-briefs, product knowledge and on the job coaching. Identifies areas of training need within the store and develops or arranges programs to address them, Identifies individual with potential within the store and formulates action plans or allocates additional responsibilities to further their development. Ensures a development plan is in place and implemented for every member of the stores team. As well handle the training process for all SMS in the area
Ensures stores enacts and is fully complaint with all required administrative procedures according to company guidelines and within deadlines. Ensures an effective communication of issues and ideas between store and operational management.
dealing with personal and social problems by delivering counselling, community services and social support programs...Social workers serve in a variety of workplace settings, from hospitals and community centers to schools and social service agencies.
Qualification: Bachelor of Social Work