Business Analysis Manager
Commercial International Bank
Total years of experience :20 years, 0 Months
1- Currently involved in the documentation of the As-is process for the Loan origination workflow conducted on CRM, for Secured and Unsecured Products.
2- Currently involved in the Business analysis efforts that aim in implementing a Payment Hub for ACH and SWIFT payments
3- Involved in the analysis session for writing business requirements for Experian decision engine to check customer's eligibility for loans and credit card products in a way that integrates with CRM application to handle banking sales opportunities workflows
4- Involved in BRD documentation for the Branch appointment online booking for CIB customers through CIB Website
5- Documented the Business Requirement Document for Migrating Corporate Customers' Main Lines, Sub Lines, and Credit Documents, from T24 System to Moody's Credit Lens.
1- Currently involved in the Project of Upgrading Finacle core banking system for Export Development Bank of Egypt
2- Building a Process for initiating Corporate Deposit and Certificates at CIB bank
3- Writing User Stories for Housing of Finance Cyprus (HFS) for a new loan origination system
4- Participated in Building a Business Architecture for Banking Du Caire, where the As- Is Business position of the bank is evaluated against BIAN Banking Standards, in addition to building a To Be position for the bank
5-Participated in the automation of the following business processes at Industrial Development Bank of Egypt (IDBE)
• Account Opening for Retail Customers
• Account Opening for Corporate Customers
• KYC Process.
• Workflow of organizing Board and Executive Committee meetings.
6- Involved in Egyptian National Post Office (ENPO) Agile environment project, where I was responsible of:
• Interviewing Stakeholders for eliciting requirements
• Developing Change Request and incident documents.
• Giving business opinions about the industry best practices
Demonstrating company’s application (CRM Dynamics 365) to clients, Gathering requirements from clients, analyzing requirements, conducting design sessions with clients to end up with a signed off SRS
Ended the Sign off for SRS document with Misr Life Insurance Company and National Bank of Kuwait
•Testing new systems, reporting system bugs and following-up the delivery of their maintenance with the IT company in charge.
•Training Employees on the new systems.
•Suggesting new documented work flows, and business processes, to high management for further business efficiency
•Participated in the launch of various projects such: Internet banking, new branches system (GLOBAL FS & PHOENIX), and a new Chart of account.
•Currently involved in system upgrade project for core banking (ETHIX core) and for branch interface (ETHIX branches)
•Preparing sales reports to clients and their competitors in Bahrain and Qatar markets.
•Providing a brief summary with the percentage change of sales of the client's and competitors' products at the end of the report, which accordingly help clients to develop strategies that may help them in increasing their sales
•Replying customers’ inquires about their credit cards and loans.
•Selling bank products via phone.
•Helping clients issuing PIN codes and paying off their loans via phone.
Studied Banking Law, Advanced accounting and credit risk management as courses for my Banking Major
Studied the techniques of HR planning, and the major HR topics such as Screening, interviewing and Selection.
Macro and Micro Economics
high school degree