GENERAL MANAGER
EasyPACK TRADING
Total years of experience :20 years, 2 Months
• Oversee activities directly related to making products or providing services.
• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Manage staff, preparing work schedules and assigning specific duties.
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Plan and direct activities such as sales promotions, coordinating with other department heads as required.
• Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
• Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
• Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
• Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
• Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
• Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
• Provides historical reference by developing and utilizing filing and retrieval systems.
• Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.
• Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
• Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
• * Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
• Contributes to team effort by accomplishing related results as needed.
• Responsible for the all Egypt syndicates account.
• Ensure that the sales team meets the target.
• Discuss the weekly sales report and suggestions with the sales supervisors.
• Follow up on sales activity with the sales group.
• Monitor customer service performance and investigate the customers complains.
• Responsible for more than 100 corporate accounts from high and premium segments.
• Handling all accounts with zero complains
• Monitor, evaluate the retail team performance.
• Make a monthly plan with the sales staff to achieve the targets.
• Follow up on sales activity with the sales group.
• Lead the staff training in the practical and theoretical Business solution (Black Berry& connected card).
• Manage the store on behalf of the store manager.
• Ensure that the assigned team meets sales target.
• Issue monthly, weekly sales reports.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Perform customer verifications.
• Follow up on customer interactions.
• Keep records of customer interactions and transactions.
• Lead the monthly meeting of the sales staff.
• Investigate and solve customer problems and complains.
• Record the customer satisfaction at the end of the service.
• Collecting the Supporting Documents as per the Customer Requirements for Billing.
• Monitor the indoor /outdoor sales staff Performance.
• Checking the Paper Work in order to meet the Revenue Recognition Policy.
• Assist Credit department for Cash Collection after delivery.
• Maintain weekly, monthly sales reports.
Bachelor form High Institute for social work (June, 2000). Suez Canal University / Port
