Head of Reading and Billling
National Water Company
Total years of experience :18 years, 1 Months
-Managed a +40% performance improvement in reading and billing across CBUs
-Pushed up the reading and billing adherence to +90%
-Steered business initiatives contributed in +55 MSAR to monthly revenue
-Embarked digital transformation and smart solutions reflected on resources utilization
-Managed a +80 MSAR KPI and manpower operation contract
-Undertaken BSS enhancements planning and implementation.
-Minimized discrepancies and debt issues to 0.5% of total bills
-Managed billing month-end close-out with dispatching bills with front-end systems.
-Overseen the compliance of financial reports to finance standards
-Managed BSS full cycle release/change management
-Ensured timely BSS maintenance with product vendor
-Played a pivotal role in success of billing system migration and upgrade (Oracle BRM)
-Contributed remarkably in the improvement of rating and billing performance
-Provided customized solutions for billing rating system and related functionalities
-Conducted SLA & OLA with related departments
-Supervised the whole gamut of billing operations inclusive of fixing pending incidents
-Examining performance reports for analyzing issues and effected remedial measures
- Adminestrating and Maintaining billing servers (archiving, processes, etc..)
- Responsibility the functionality and integrity of Rating section
Selected Achievements:
•Contributed in operating and launching billing system for Mobily project
•Developed online website for assets tracking system
Key responsibilities:
Projects involved in:
•Portal billing team in MOBILY project.
•PMO team as Webmaster in MOBILY project
•Websphere portal team as an application administrator in the Ministry of Communications (MCIT).