Project Manager
Insight Business Solutions
Total des années d'expérience :15 years, 5 Mois
Prepared Steering Committee presentations.
•Act as a reference point for project management queries and information and an
advocate for best practices in project management.
•Created standardized templates for projects deliverables to be used in all projects.
•Monitor all projects for clear goals, objectives and timelines, with measurable milestones consistent with corporate strategy and goals.
•Maintain processes to ensure project management documentation Reports, plans are relevant, accurate and complete.
Develop action plans to maximize performance and provide effective feedback
•Coach new employees and front-line IT analysts on optimizing customer service interactions
•Solve escalated technical problems from front-line IT analysts and customers
•Troubleshoot complex technical issues and handle all inbound queries for hardware, software, network and computer-related systems and devices
•Resolve clients’ technical issues
•Provide training and assistance for clients on computer, mobile, television hardware and software
•Resolve clients’ technical issues
•Supported all types of emails (IMAP, POP3, Exchange)
•Troubleshoot connectivity and hardware issues
•Supported all types of emails (IMAP, POP3, Exchange)
Technical Support ADSL/TV
•Resolve clients’ technical issues
•Supported all types of emails (IMAP, POP3, Exchange)
•Troubleshoot connectivity and hardware issues
Achievements
• Maintain over 95% positive feedback from clients for efficient troubleshooting.
• “Leading Star Employee” - Excellent Communication Skills.
Monitor, identify and resolve employee performance, behaviour and attendance issues.
•Conduct annual performance appraisals and provide constructive feedback
•Maintain and update employee records on direct reports
•Review employee performance on a daily basis
•Evaluate employee performance trending on weekly and monthly basis
•Ensure training needs are met
•Ensure service level agreements are met
•Resolve escalated customer issues
•Hold team meetings on a regular basis
•Coach and develop action plans to maximize performance and provide effective feedback
Achievements
•Team achieved the highest scores in customer satisfaction
Monitor all Target projects for clear goals, objectives and timelines
•Provided virtual assistance for Target stores
•Monitored and maintained computer systems
•Diagnose and resolve technical hardware and software issues
Acting Team Leader
•Setting daily meetings to make sure that all stores are getting the needed virtual assistance.
•Prioritize and organize tasks within projects and resource availability.
) Oct-2014/Oct-2015
•Monitor all projects for clear goals, objectives and timelines, with measurable milestones consistent with corporate strategy and goals
•Act as a reference point for PMO queries and information and an advocate for best practices in project management
•making sure that all projects scope is under control
•Created standardized templates for projects deliverables to be used in all projects
•Maintain processes to ensure project management documentation reports and plans are relevant, accurate and complete
•Prioritize and organize tasks within project and resource availability
•Develop and update projects schedule and following up on all deliverable
•Document minutes of meeting and develop action items
Projects that I worked on
•Ali Bin Ali (ABA) group Enterprise resource planning project
Oracle Project
•Orange Property Management project
Oracle Project
•Orange Human Resource Migration
Oracle Project
courses: Canadian equivalency (Business Administration degree) Montreal Quebec Certifications •Project Management Professional certificate (PMP) In Progress •Microsoft Certified Professional (MCPS) Amman 2016 •Microsoft Specialist (MS) Amman 2016 - Managing Microsoft Dynamics Implementations •Certified
courses: Canadian equivalency (Business Administration degree) Montreal Quebec Certifications •Project Management Professional certificate (PMP) In Progress •Microsoft Certified Professional (MCPS) Amman 2016 •Microsoft Specialist (MS) Amman 2016 - Managing Microsoft Dynamics Implementations •Certified
courses: Canadian equivalency (Business Administration degree) Montreal Quebec Certifications •Project Management Professional certificate (PMP) In Progress •Microsoft Certified Professional (MCPS) Amman 2016 •Microsoft Specialist (MS) Amman 2016 - Managing Microsoft Dynamics Implementations •Certified