Bayt.com

كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
طارق داود, Front Office Manager

طارق داود

Front Office Manager·Mövenpick Resort & Spa Dead Sea

الأردن

بكالوريوس, Travel And Tourism Management

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 2 أشهر

Front Office Manager

يوليو 2022 - حتى الآن

Mövenpick Resort & Spa Dead Sea

عمان، الأردن

يوليو 2022 - حتى الآن

Directed daily front office operations, optimized team performance, improved service quality, and enhanced guest
satisfaction through proactive leadership and operational improvements.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Guest Relations Manager

أكتوبر 2021 - يوليو 2022

Mövenpick Resort & Spa Dead Sea

عمان، الأردن

أكتوبر 2021 - يوليو 2022

Managed VIP guest experiences, analyzed feedback trends, implemented service enhancements, and
strengthened guest loyalty and brand reputation.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Night Manager & Incharge of the front office

مايو 2016 - فبراير 2020

Moevenpick Dead Sea

البلقاء‎، الأردن

مايو 2016 - فبراير 2020

I represent the Management during the night. andalso assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures.
iam provides leadership and support to all members of the Front Office and enforces the Hotels Standards of Excellence in all areas supervised.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Night Manager & Front Office In-Charge

مايو 2016 - فبراير 2020

Mövenpick Resort & Spa Dead Sea

عمان، الأردن

مايو 2016 - فبراير 2020

Oversaw night hotel operations, supervised front desk performance, handled emergency responses, and ensured
smooth overnight service continuity.
مجال الشركة:
الضيافة والسكن

Assistant Guest Relation Manager

مارس 2014 - مايو 2016

Moevenpick Dead Sea

البلقاء‎، الأردن

مارس 2014 - مايو 2016

Ensure and provide flawless, upscale, professional and high class guest service experiences
Analyze customer feedback and provide strategic direction to continuously improve overall rating
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests’ requirements and inquires
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Promote all amenities, conveniences and programs offered
Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
Appraise team’s performance and produce reports
Examine activities logbook, assign tasks appropriately and implement control schedule daily
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Assistant Guest Relations Manager

ديسمبر 2013 - مايو 2016

Mövenpick Resort & Spa Dead Sea

عمان، الأردن

ديسمبر 2013 - مايو 2016

Supported guest relations strategy, handled reservations and special requests, and enhanced repeat guest
engagement through personalized service.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Front Office Supervisore

سبتمبر 2011 - ديسمبر 2013

Jordan Valley Marriott Dead Sea

البلقاء‎، الأردن

سبتمبر 2011 - ديسمبر 2013

Front Office Supervisor assists in the success of the Front Office Team, including both Guest Services (telephone operator) and Front Desk. This individual helps ensure the registration and checkout process is continuously running smooth, and that our guests’ questions are answered to their expectations.
• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the hotel Preferred Guest Program and provide recognition and benefits to all present members.
• Assists with interviewing new team members, provide coaching when necessary and assists in creating a culture where team members are inspired to create memorable experiences for our guests.
• Shares all pertinent information with Front Desk leadership team, and has continuous knowledge of brand standards and brand service to ensure branded service.
• Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Front Office Supervisor

سبتمبر 2011 - ديسمبر 2013

Marriott Dead Sea

عمان، الأردن

سبتمبر 2011 - ديسمبر 2013

Supervised front office teams, ensured efficient check-in/out operations, trained staff, and coordinated with
departments to maintain service excellence.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Rooms Controller

سبتمبر 2009 - سبتمبر 2011

Marriott Dead Sea

عمان، الأردن

سبتمبر 2009 - سبتمبر 2011

Managed room inventory, optimized occupancy, coordinated VIP arrivals, and supported revenue management
initiatives.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
غيرذلك

Rooms Controller

سبتمبر 2009 - سبتمبر 2010

Jordan Valley Marriott Dead Sea

البلقاء‎، الأردن

سبتمبر 2009 - سبتمبر 2010

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Front desk Agent (Receptionist)

يناير 2009 - سبتمبر 2009

Jordan Valley Marriott Dead Sea

عمان، الأردن

يناير 2009 - سبتمبر 2009

receptionist always the first point of contact in a hospitality environment. The main purpose of a hotel receptionist’s job is to project a positive image for guests and to provide all services that are on the list of first contact services.
• Greeted, registered, and assigned rooms to guests

• Operated the switchboard and PBX

• Answered telephonic and in-person queries related to hotel services and resolved any issues

• Processed guests’ check ins and outs

• Prepared and completed room and restaurant bills

• Assisted guests’ in storing valuables in secure deposit box

• Liaised with other departments of hotel

• Handled payments through cash, cheks and credit cards
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Front Desk Agent

يناير 2009 - أغسطس 2009

Marriott Dead Sea

عمان، الأردن

يناير 2009 - أغسطس 2009

Delivered professional guest service, handled reservations and billing, and resolved guest issues to ensure
satisfaction.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

AYS (At Your Service) Agent

يناير 2008 - يناير 2009

Jordan Valley Marriott Dead Sea

عمان، الأردن

يناير 2008 - يناير 2009

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

AYS Agent

يناير 2008 - يناير 2009

Marriott Dead Sea

عمان، الأردن

يناير 2008 - يناير 2009

Coordinated guest service requests across departments and ensured timely and accurate service delivery.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Food & Bavarege

يونيو 2006 - يناير 2008

Marriott Dead Sea Resort & Spa

البلقاء‎، الأردن

يونيو 2006 - يناير 2008

responsible for taking and delivering customers In-Room food and drink orders, serve food and beverages, prepare itemized checks, and accept payments providing the highest quality service while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The food runner will be responsible for running food orders to the room
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Spa Attendant

سبتمبر 2005 - مايو 2006

Marriott Dead Sea

عمان، الأردن

سبتمبر 2005 - مايو 2006

Assisted spa operations, welcomed guests, supported bookings, and ensured exceptional wellness service
experiences.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Spa Host

سبتمبر 2005 - يناير 2006

Jordan Valley Marriott

البلقاء‎، الأردن

سبتمبر 2005 - يناير 2006

greeting and interacting with guests. This includes a friendly hello and goodbye. You also check in guests using the spas point-of-sale tools. For marketing purposes, customer accounts help track how long clients have used the spa and what they purchase. Attending to special requests and needs of guests is also important, especially in higher-end facilities that emphasize a VIP-treatment experience. Extra towels or linens are common items requested by guests.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Al Balqa Applied University

يونيو 2010

يونيو 2010

بكالوريوس، Travel And Tourism Management

الأردن

Al-balqa` Applied University

يونيو 2008

يونيو 2008

دبلوم، Travel And Tourism Management

الأردن

المعدل التراكمي (نسبة مئوية): 70%

المعدل التراكمي (نسبة مئوية): 70%

Good
عرض المرفق

Skills

Front Office
Expert
Front Office
Expert
Communication Skills
Expert
Communication Skills
Expert
Hospitality Management
Expert
Hospitality Management
Expert
Community Hospitals
Expert
Community Hospitals
Expert
Service Desk
Expert
Service Desk
Expert
Flexible within shifts
Expert
Flexible within shifts
Expert
Dynamic, self-motivated and able to operate under pressure
Expert
Dynamic, self-motivated and able to operate under pressure
Expert
Highly organized, flexible and adaptable to change
Expert
Highly organized, flexible and adaptable to change
Expert
Good planning, organizational, presentation and negotiating skills
Expert
Good planning, organizational, presentation and negotiating skills
Expert
Team work/leadership – can work successfully as team member or individually.
Expert
Team work/leadership – can work successfully as team member or individually.
Expert
Excellent knowledge in (FIDELIO, OPERA, and MARSHA) Operating system for the hotels.
Expert
Excellent knowledge in (FIDELIO, OPERA, and MARSHA) Operating system for the hotels.
Expert
Front Office
Expert
Front Office
Expert
Communication Skills
Expert
Communication Skills
Expert
Hospitality Management
Expert
Hospitality Management
Expert
Community Hospitals
Expert
Community Hospitals
Expert
Service Desk
Expert
Service Desk
Expert
BUDGETING
Intermediate
BUDGETING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
COST CONTROL
Intermediate
COST CONTROL
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
SERVICE RECOVERY
Intermediate
SERVICE RECOVERY
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم
الفرنسية
مبتدئ

التدريب و الشهادات

التدريب
First Aid and fire attack training
First Aid and fire attack training
Up selling and cross training sessions
Up selling and cross training sessions
Passport to success Training
Passport to success Training
Communication skills training session
Communication skills training session
Foundation of Leadership
Foundation of Leadership
Coaching & Counseling & disciplinary Action Skills Workshop
Coaching & Counseling & disciplinary Action Skills Workshop
The 7 Habits of highly effective people
The 7 Habits of highly effective people
Dynamic Team
Dynamic Team
Hospitality & Empowerment
Hospitality & Empowerment
Empower mentality training
Empower mentality training
International Computer Driving License.
International Computer Driving License.