Admin & Facilities Manager
Nakheel
مجموع سنوات الخبرة :17 years, 2 أشهر
Responsible for the management of services and processes that support the core business of an organization, ensure that an organization has the most suitable working environment for its employees and their activities. Focus on using best business practice to improve efficiency, by reducing operating costs whilst increasing productivity.
Preparing documents to put out tenders for contractors;
Investigating availability and suitability of options for new purchases;
Calculating and comparing costs for required goods or services to achieve maximum value for money;
Planning for future development in line with strategic business objectives;
Maintaining strict quality control procedures;
Conducting regular site safety checks;
Managing and leading change to ensure minimum disruption to core activities;
Directing and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling;
Planning best allocation and utilization of space and resources for new buildings, or re-organizing current premises;
Coordinating and leading a team or teams of staff to cover various areas of responsibility;
Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement;
Responding appropriately to emergencies or urgent issues as they arise.
HR Related Duties:
Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
Reviews, updates and maintains proper filing of insurance policy, HR handbook, company Staff list, performance appraisal form and training schedules.
Completes human resource operational requirements by scheduling and assigning employees; following up on work results.
Maintain employee benefit administration such as leave records, insurance, medical and etc.
Assist the HRM in all preparation required for the delivery of training/workshops.
Fleet Management
Plans, directs, and coordinates the operation of vehicle maintenance and repair programs.
Updates the Fleet Management System details accordingly.
Reviews purchase requests for new and replacement vehicles.
Plans and administers a preventive maintenance and vehicular replacement program.
Receives and processes vehicle accident and damage reports.
Prepares cost analysis and periodic management and operational reports.
Performs any related duties as required.
DLP & Handover Manager (Defective Liability Period)
To provide administrative support to Customer Care team. To liaise with other departmental administrators with reference to general administration. To act as main POC for the team. To act as Personal Assistant to Senior Manager, Customer Care.
Coordinating, monitoring and executing pre-handover snagging in liaison with all stakeholders.
Organizing, coordinating, monitoring and executing DLP in liaison with all stakeholders;
Managing and monitoring the performance of contractors and FM/PM teams;
Tracking of all outstanding balance dues, following up with the customers accordingly;
Providing inputs, creative solutions, and ideas to the customer care management team on procedures and strategies related to Snagging/Handover/DLP.
Working closely with Call Centre and other relevant departments in terms of management and monitoring snagging/DLP related customer complaints, finding solutions and providing reports as and when required by the management;
Ensuring, as far as possible, that complaints and concerns are attended to and resolved as speedily and as satisfactorily as possible;
Ensuring a professional and effective working relationship with clients, and reporting to the Senior Customer Care Manager ref: any significant issues arising;
Problem solving and trouble-shooting within the customer care team as required;
Undertake additional rules from time to time to ensure the smooth running of the department.
Procurement and contract management;
Building and grounds maintenance;
Cleaning;
Catering and vending;
Health and safety;
Security;
utilities and communications;
Space management;
Air Tickets (Duty Travel, Holiday Passage) arrangements;
Preparation of Corporate & Admin Capital Budget;
Provision of Company Accommodation to entitled staff;
Government relations (Immigration, embassies);
Transport arrangements for visitors and delegates;
Organizing Presentations. Seminars and Meetings;
Fixed Asset Verification;