System Administrator & IT Team Lead
BRAC Humanitarian Crisis Management Programme
Total years of experience :18 years, 9 Months
As a Project Manager:
Coordinate internal resources and third parties/vendors for the flawless execution of projects.
Develop a detailed project plan to monitor and track progress.
Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
Manage the relationship with the client and all stakeholders.
Manage multiple, concurrent projects spanning several business units.
Organizing and managing all phases of the project to ensure on-time completion.
Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products.
Coordinating the development of user manuals, training materials and other documents as needed to enable successful implementation and turnover of the process or system to the clients.
Track project performance, specifically to analyze the successful completion of short and long-term goals.
Measure project performance to identify areas for improvement.
As an IT Operations Manager:
Administer and monitor daily and monthly computer operating systems.
Assist technical staff to check and ensure resolution of all issues to achieve all objectives.
Design and maintain all IT processes according operation policies through standardization of methods.
Improving operational management systems, processes and best practices.
Overseeing network infrastructure and systems functionality.
Lead the teams of technicians, system engineers and other IT staff.
Manage installations, upgrades and configurations of hardware and software.
Resolve issues escalated by technicians and engineers.
Manage contracts with vendors (e.g. Service Level Agreements, MoUs, password managers) and software licenses.
Develop IT policies and practices.
Vendor (ISP, Telecom operators, Intercom/PABX operators, Hardware vendors, Time attendance vendor, software vendors) management.
Prepare monthly support report for the senior management.
Maintaining internet connectivity of 22 branch offices by using the tools and techniques.
IT Asset inventory management.
Regularly attend meeting with end users to take their feedback and do the needful to improve accordingly.
Liaison with ROBI and GP for smooth communication as well as meeting with Senior Officials.
As an ERP Manager:
Define deliverable content and ensure buy-in of proposed solutions from top management levels for client.
Manage routine interactions with client management and vendor.
Organize and lead pursuit teams, participate and lead aspects of proposal development process.
Closely working with Finance & Accounts, Procurement Process & HR Team.
Provide leadership and assistance for delivery teams and staff.
Update and manage ERP system to ensure it provides company with proper business solutions and accurate results.
Complete installation of OS and software’s on Windows environment according to ICT policy by ensuring confidentiality of user data.
Update and maintaining Windows Server platform like Active Directory, DNS as per policy of the organization.
Maintaining LAN, WAN connections and also configuring Mikrotik, Netgear, TP-Link Routers.
Conducting and managing many Governing Body Meetings through Skype, BlueJeans, etc. using Video Conferencing Device.
Provide support of all sort of hardware and software both physically and remotely to the user end in a very quick time.
Configure and troubleshoot mail client application like IBM Lotus Notes and IBM Verse. Also worked with Eudora and MS Outlook.
Communicate with vendor for all sort of troubleshooting purpose. Also inspecting IT equipments bought by the Procurement Department if required.
Basic support of LAN services.
Provide reliable and consistent technology support for BRAC Head Office and its adjacent Offices.
Oversee the IT Lab by giving the appropriate guidelines regarding Hardware and Software issues.
Provide technical support from the desk using third party tools like VNC, Remote Desktop Connection and Team Viewer.
Respond to customer inquiries on technical issues.
Answer and respond to customer calls and emails relating to their technical issues.
Provide technical support to team members.
Keep up to date on latest trends and solutions in technology aspects.
Responsible for giving technical support physically to BRAC Executive Body members and other Senior Personnel & ensuring their scheduled data backup.
Ensuring quarterly checkups of the user’s PC to confirm smooth running of the IT systems as well as to ensure that legal softwares is being used.
Need to visit field offices for ensuring smooth performance of PCs and checking other IT equipments.
Acts as a Team Leader of 8 members, giving support at around 1300 clients.
Complete installation of OS and software’s on Windows environment according to ICT policy by ensuring confidentiality of user data.
Update and maintaining Windows Server platform like Active Directory, DNS as per policy of the organization.
Maintaining LAN, WAN connections and also configuring Mikrotik, Netgear, TP-Link Routers.
Conducting and managing many Governing Body Meetings through Skype, BlueJeans, etc. using Video Conferencing Device.
Provide support of all sort of hardware and software both physically and remotely to the user end in a very quick time.
Configure and troubleshoot mail client application like IBM Lotus Notes and IBM Verse. Also worked with Eudora and MS Outlook.
Communicate with vendor for all sort of troubleshooting purpose. Also inspecting IT equipments bought by the Procurement Department if required.
Basic support of LAN services.
Provide reliable and consistent technology support for BRAC Head Office and its adjacent Offices.
Oversee the IT Lab by giving the appropriate guidelines regarding Hardware and Software issues.
Provide technical support from the desk using third party tools like VNC, Remote Desktop Connection and Team Viewer.
Respond to customer inquiries on technical issues.
Answer and respond to customer calls and emails relating to their technical issues.
Provide technical support to team members.
Keep up to date on latest trends and solutions in technology aspects.
Responsible for giving technical support physically to BRAC Executive Body members and other Senior Personnel & ensuring their scheduled data backup.
Ensuring quarterly checkups of the user’s PC to confirm smooth running of the IT systems as well as to ensure that legal softwares is being used.
Need to visit field offices for ensuring smooth performance of PCs and checking other IT equipments.
Acts as a Team Leader of 8 members, giving support at around 1300 clients.
Took classes in Std - V and Std - VII.
Develop and issue educational content including notes, tests, and assignments.
Supervise classes to ensure all students are learning in a safe and productive environment.
Organize supplies and resources for lectures and presentations.
Deliver personalized instruction to each student by encouraging interactive learning.
Plan and implement educational activities and events.
Ensure your classroom is clean and orderly.
Prepare and distribute periodic progress reports and semester report cards.
Attend parent-teacher meetings.
Took classes from Std - VI to Std - VIII.
To plan and prepare appropriately the assigned courses and lectures
To conduct assigned classes at the scheduled times
To demonstrate competence in classroom instruction
To implement the designated curriculum completely and in due time
To plan and implement effective classroom management practices
To design and implement effective strategies to develop self-responsible/independent learners
To promote students’ intrinsic motivation by providing meaningful and progressively challenging learning experiences which include, but are not limited to: self-exploration, questioning, making choices, setting goals, planning and organizing, implementing, self-evaluating and demonstrating initiative in tasks and projects
To engage students in active, hands-on, creative problem-based learning
To provide opportunities for students to access and use current technology, resources and information to solve problems
To provides opportunities for students to apply and practice what is learned
To engage students in creative thinking and integrated or interdisciplinary learning experiences
To build students’ ability to work collaboratively with others
Took classes from Std - V to Std - IX.
Planning, preparing and delivering lessons to all students in the class
Teaching according to the educational needs, abilities and achievement of the individual students and groups of students
Adopting and working towards the implementation of the school development plan of the school they are giving service in
Assigning work, correcting, and marking work carried out by his/her students
Assessing, recording, and reporting on the development, progress, attainment and behaviour of one’s students
Providing or contributing to oral and written assessments, reports and references relating to individual students or groups of students
Participating in arrangements within an agreed national framework for the appraisal of students’ performance
Promoting the general progress and well-being of individual students, groups of students or class entrusted to him/her
Providing guidance and advice to students on educational and social matters and on their further education and future careers; providing information on sources of more expert advice
A renowned English Medium Coaching Centre.
• Took classes from Std - V to Std - IX.
Took classes from Std - V to Std - IX.
Planning, preparing and delivering lessons.
Encouraging student participation in lessons and in other school-related activities.
Supporting the leadership team to implement the school’s development plan.
Assessing and reporting on the behaviour of students.
Providing educational and social guidance to students and/or signposting them to specialist areas of advice when needed.
Ensuring the highest standards of quality and applying the most up-to-date teaching methods.
Attending and taking part in staff meetings to support the smooth running and administration of the school.
Collaborating with parents, careers, guardians, support workers, and other professionals to safeguard and ensure the educational welfare of statemented students who may have special educational needs.
Studied a range of courses which provided valuable transferable skills. Learnt to promote own point of view in various environments. Also learnt valuable team working and communication skills and worked as a part of a team in a project.