Project Manager
Green River Media
Total years of experience :18 years, 2 Months
Planning, managing and directing small to large-scale digital projects across a varied range of platforms, from initial concept, development, build-out, to deployment. Leading and motivating a 15-member team throughout project life cycle, including mapping client requirements, allocating right-fit resources, controlling budgets, monitoring progress, engaging with third-party suppliers, and interfacing with clients and senior management at all levels through collaborative discussions, project meetings and consultations.
Selected Milestones:
• Successfully delivered 60+ digital projects valued from £10k to £500k, applying Agile and Scrum methodologies, and utilising a broad range of technologies.
• Drove client portfolio growth through in-depth analysis of business requirements, and designing customized software, e-commerce solutions and mobile applications based on clients’ needs
• Exceeded client expectations by providing real-time support to quickly resolve issues, as well as cultivating win-win relationships to solidify account partnerships.
• Contributed to company being ranked in ‘Top 100 Agencies’ outside of London by designing and implementing processes that optimised business operations, allowing flexibility to adapt to ever-evolving market needs.
• Integrated ‘Best Practices’ concentrating on PMO process framework within operations.
• Increased financial transparency through creation and implementation of financial planning and analytic tools to accurately track business profitability and costs covering all work streams.
• Assigned as the Project Manager for key accounts, ensuring timely and on budget delivery with key focus on quality and post-delivery support.
• Was responsible for turning around a difficult client relationship by showing commitment to changing the way we work and delivering on that commitment
• Increased profitability by over 30%, by ensuring project and operations processes are aligned while restructuring the delivery team to focus on core competencies and skill sets for future engagements.
• Instigated and implemented project management practices and the proper change control of key project deliverables, including requirements, functional and technical specifications, contracts, source code and all procedure documentation.
• Directed project team on creation of resource allocation planning, capacity planning, project scheduling, risk management and mitigation issues, action item resolution, performance requirements and productivity metrics tracking within a hybrid Agile and Waterfall environment.
• Played an instrumental role in the development of the core business strategy, by incorporating best practices across operations, delivery, administration and account management.
Assumed full accountability in directing IT infrastructure projects for Group and Online operations whilst travelling extensively between the UK and Gibraltar. Controlled project budgets ranging between £15k-£250k, whilst overseeing onshore and offshore IT teams to ensure efficient and timely project deliveries, following agreed timelines and specifications. Collaborated with service management team in the deployment of new monitoring solutions across all existing server architectures.
Selected Milestones:
• Managed large scale refurbishment projects of St. John’s (Leeds) and Greenside (London) sites; spearheaded the implementation of new IT infrastructure for new business units (BUs).
• Boosted IT infrastructure capacity in support of increasing demand of Gibraltar operations by planning and executing new VOIP infrastructure.
• Maintained 100% uptime operations during complex migration of internal hosted servers for trading team running 24x7 to core data centre.
• Commended for enhancing bandwidth between UK and Gibraltar operations by initiating successful trial of new bandwidth channel management.
• Responsible for developing high level deliverable schedule, estimates, detailed project plans and managing each team member to deliver the solution within a specified range of budgeted hours.
• Responsible for vendor selection, requirements gathering, process analysis, project planning, and infrastructure design.
Under IT service management group reporting directly to Head of IT Services, executed strategic technical support to maintain high service delivery of projects across onshore and offshore businesses. Employed remarkable expertise in ITIL methodologies, including problem management, incident management, change management, configuration management, and service level management. Facilitated service reviews with 3rd party vendors to enhance overall service performance.
Selected Milestones:
• Spearheaded successful rollout of ‘Online Business’ in Gibraltar whilst maintaining fluid integration of new solutions and existing infrastructure.
• Directed overall implementation of new trading technologies for in-play betting.
• Cut incident rate by 50% which significantly boosted infrastructure and application availability.
• Minimised business impact by initiating root-cause analysis of issues concerning service availability and projects, identifying areas of improvements, and recommending cost-effective solutions.
• Undertook extensive involvement throughout project life cycle to improve service deliveries, resulting in timely project deployment.
• Designed and implemented ‘Problem Management Process’, effortlessly securing ‘Buy-in’ from all relevant stakeholders and senior management.
Managed entire incident life cycle in alignment with OLAs and SLAs; assessed and troubleshot critical incidents to mitigate business impact and maintain high service performance. Collaborated with relevant stakeholders, multi-disciplinary groups and 3rd party resources to align and implement change processes based on set timelines. Pivotal in the rollout of ‘OpenBet’ platform, including establishment of new monitoring tools and processes.
Selected Milestones:
• Solely designed and executed monitoring tools to efficiently manage incidents by age, allowing Management to see ‘clearer picture’ of oversell service performance based on established metrics.
• Designed and deployed high-availability software that automated on-course betting process.
• Completed smooth implementation of automatic ticket generating system under specific business regulations.
• Working closely with the Head of Service Delivery, managing the incident support team and providing general development services.
• Developed automated reporting tools to generate IT metrics and reports for senior management.
• Planned, developed and implemented IT intranet site per requirements set by the board, with the aim to provide visibility of incident management to the business and performance reporting for all IT departments.
• Ensuring that incident management process is followed and providing reports to the board for overall clarity of Incident management performance.
• Provided incident manager support and communicating improvements and business changes to the incident team.
• Liaised with IT support functions to develop future strategies for service improvement.
