Marketing manager
McDonald's
Total des années d'expérience :20 years, 4 Mois
handling the customer .service Division. responsible to direct and supervise activities of the Customer Service Management (CSM) function within the corporation to deliver best in class service to RICC (McDonald’s) customers, maximize CSM program effectiveness. And to monitor the effective deployment of the CSM system and tools across the organization. Managing McDonald’s toll free number.Responsible for maintaining sound customer service activities and promoting customer loyalty and satisfaction by actively managing customer requests/queries/issues, communicating complaints escalated and trends to concerned departments and preparing reports.
Guest Service Officer for worldwide call center for Hyatt International and Hyatt Corporation, Handling inquiries negotiations with travel agencies and corporate accounts and also Reservations Through Calls, Faxes and E-Mails. Supervise and monitor customer services function activities performed to ensure customer satisfaction resulting in customer loyalty, increased market share, and a strong competitive position in the market.