Director Of Operations
Plaza Tours DMC - Jordan
Total des années d'expérience :5 years, 6 Mois
Follow trends in the popularity of destinations and packages, and adjust company plans accordingly.
• Tour Planning and Development: Collaborate with the tour planning team to create appealing and well-structured itineraries for incoming tours. Consider factors such as local attractions, accommodation options, transportation logistics, and cultural experiences.
• Supplier and Vendor Management: Build and maintain strong relationships with local suppliers, including hotels, transport providers, tour guides, and other service providers. Negotiate contracts and rates to ensure competitive pricing and high-quality services.
• Booking and Reservation Management: Oversee the booking process to ensure accuracy and efficiency. Coordinate with the sales team to handle reservations and confirmations promptly.
• Logistics and Transportation: Manage transportation logistics for tour groups, including airport transfers and daily transport during the tour. Ensure all vehicles and drivers comply with safety standards.
• Quality Control: Conduct regular inspections and quality checks of services provided by vendors, such as hotels and tour guides, to maintain high-quality standards.
• Customer Service: Address customer inquiries and concerns promptly, both before and during the tour. Strive to exceed customer expectations and ensure a positive experience for all travelers.
• Crisis Management: Develop contingency plans to handle unexpected situations such as flight cancellations, extreme weather, or other emergencies that may disrupt the tour.
• Financial Management: Monitor tour budgets and expenses to ensure profitability and cost-effectiveness. Keep track of financial records, invoices, and payments.
• Compliance and Legal Matters: Stay updated on local regulations and ensure all operations are compliant with relevant laws and permits.
Follow trends in the popularity of destinations and packages, and adjust company plans accordingly.
•handling Russian charter with coral and sunmar in aqaba city.
•deciding how many holidays to sell each season and the resorts/countries to use
• Buses reservation and pricing
• visiting resorts to ascertain accommodation quality and suitability
• liaising with coach operators, hoteliers and resort reps
• agreeing service levels, contracts and costs
• confirming customer names with hotels
• collecting, evaluating and responding (as appropriate) to customer feedback
• using market research information to guide decisions
• producing brochures and internet-based information
• providing pricing information
• handling bookings, invoicing and issuing of tickets
• predicting profits or number of bookings
•working with travel consultants from different travel agencies to put holiday packages together
• combining travel, accommodation and services such as sightseeing arrangements to create holiday packages
BUSINESSADMINISTRATION