Business Officer -- Assistant Supervisor
King Abdul-Aziz Medical City
Total des années d'expérience :13 years, 7 Mois
• Business Center Department (2003 - 2010) Business Officer I
Coordinated most functions of the Business center at the medical city. Assessed the work performance of assigned employees and interacted in a professional approach with patients, physicians, and other medical center personnel. Provided accurate statistical records and reports. Proactive in the area of problem solving and worked to ensure quality performance of business functions throughout the clinics, admissions and other medical departments.
• Acting Supervising for Business Officers II.
• Coordinated with different medical departments to prepare clinic schedule based
on physician’s time flexibility.
• Worked with Oracle system to modify some Registration Computer Systems.
• Completed legible and accurate receipts in accordance with established
procedures. (Using Oracle system)
• Communicated patient concerns or issues to Physician.
• Outpatient Services Department (1997 - 2003) Patient Services (Assistant Supervisor)
Managed and coordinated the day-to-day operations related to patient access activities in outpatient clinic area. Supervised and managed employees towards performance excellence. Responsible for ensuring that high quality of patient service is given for the patients.

Monitored patient quality of services and performance of staff to identify areas for improvement. Developed plans for continuous improvement by scheduling the clinics within fair capacity of patients in each clinic in order to provide patients with sufficient time with their physicians.
• Assisted Supervisor in supervising Patient Services Technician II.
• Performed a variety of tasks.
• Scheduled outpatient clinics.
• Coordinated with various medical departments (scheduling physician’s clinic by
arranging effective time for their clinic along with other duties that assigned for
them in other different divisions).
• Organized overtime schedule and budget for on call employees.
• Approved and maintained vacation schedules assuring that staffing is appropriate
in each area.
• Prepared monthly reports to be reviewed by department manager.
• Outpatient Services Department (1997 - 2003)
Patient Services (Assistant Supervisor)
Managed and coordinated the day-to-day operations related to patient access activities in outpatient clinic area. Supervised and managed employees towards performance excellence.
Responsible for ensuring that high quality of patient service is given for the patients.
Monitored patient quality of services and performance of staff to identify areas for improvement. Developed plans for continuous improvement by scheduling the clinics within
fair capacity of patients in each clinic in order to provide patients with sufficient time with their physicians.
• Assisted Supervisor in supervising Patient Services Technician II.
• Performed a variety of tasks.
• Scheduled outpatient clinics.
• Coordinated with various medical departments (scheduling physician's clinic by arranging effective time for their clinic along with other duties that assigned for
them in other different divisions)
• Organized overtime schedule and budget for on call employees.
• Approved and maintained vacation schedules assuring that staffing is appropriate in each area.
• Prepared monthly reports to be reviewed by department manager.
KEY ACCOMPLISHMENTS WIHLE AT (KAMC)
• While working in the Outpatient Clinics as an Assistant Supervisor, I faced a rather extensive
situation with patients in some of the clinics. Due to the courtesy of some of the physicians in the outpatient clinics, they allowed their patients to attend the clinic without an advance
appointment. By doing this, we faced a huge number of walk-in patients. This caused
unusual delays for patients that already had an advanced booking for the same clinic. Medical
records of these walk-in patients need more than one hour to be received in the clinic. So, for this reason, multiple delays were happening. It was hard for me to tackle this problem.
However, by using Access Microsoft Office, I did create a software database which was
linked with the Medical Record Department. We then put in place agreements with the physician to refer all walk-in patients to our office at least one day prior to their proposed
clinic time in order to add his/her record number to our Access database. Ultimately, we could
control the capacity load and limit the numbers of walk-in patients for those physicians.
ACHIEVEMENTS
§• King Khalid National Guard Hospital, Time Management Certificate - December 2007
Masters in Business Administration - Eastern Washington University - WA, USA (Aug - 2013)
Bachelor in Business Administration-Human Resource - King Abdul-Aziz University - Saudi Arabia
§• Attended Applied Chemical Engineering - King Fahd University of Petroleum and Minerals - KFUPM - Saudi Arabia 1995
