Shared Services Director
Jordan River Foundation
Total years of experience :18 years, 4 Months
Drive Jordan River Foundation’s Shared Services Division vision and road-map to improve efficiency and effective support and compliance for the Foundation. Provide leadership, planning, project coordination and management for the development of a cost-effective division while concurrently facilitating efficient operations to meet current and future business needs. To define and develop strategic objectives and to oversee the implementation, compliance and accomplishment of those objectives relating to Human Resources, Administration, Information Technology, Property Management, Procurement, Supply Chain and Logistics for all JRF locations.
1- Supports the development of an organizational culture that reflects our dual mandate values, promotes accountability and high performance and encourages a team culture of learning, creativity and innovation.
2- Supports the design and implementation of a coherent organizational structure that is consistent with organization goals.
3- Ensures that the organization complies with all Save the Children policies and procedures outlined in the Quality Framework where applicable.
4- Works closely with the Program Director & Associate Program Director of Implementation to ensure a smooth program implementation (i.e. budget holding, procurement, safety/security focal points)
5- Lead the Human Resources function to ensure that effective HR services are provided to managers and staff on application of policies and procedures.
6- Supervise the implementation of HR interventions and processes aligned with the organisation’s overall strategy to meet the evolving needs.
7- Ensure appropriate HR planning, recruitment, retention and succession of staff, compensation and performance management systems relevant for both development and emergencies, and career development for staff.
8- Monitor and advise on disciplinary matters in accordance with established policies and procedures and Labour Law of Jordan
9- Ensure that any conflict, grievance and harassment cases are effectively mediated
10- Ensure that staff and Save the Children partners are aware of and adhere to the Child Safeguarding Policies
11- Monitor staff morale and well-being and ensure adequate support mechanisms are in place.
1- Participate in the annual assessments process with a view to planning employee's career development through training, and possibly leading to increment or promotion by Implemented a Management-By-Objectives methodology by setting KPIs for all operations and measuring performance against KPIs on monthly basis in liaison with the PMO department.
2- Manage and Control HR systems: Payroll System, compensations, Training, Evaluation, and self-service systems.
3- Manage and control all procurement and Purchases processes.
4- Manage and Control Transportation section and all car Maintenance.
5- Manage and Control Administration Systems: Attendance, Fuel, and Tracking systems.
6- Develop and Implement procurement policies and Procedure.
7- Implement, Manage, and Control Administration and logistics Budgets.
8- Property Management: Property Insurance, Managing cleaning Company, Property Maintenance, Health and Safety, and managing security Company.
9- Develop and Implement Strategic HR and administration policies and procedures.
10- Recruitment and Selection: Screening Cv’s, maintain the Cv’s database, conduct initial interviews with the candidates, arrange all the paper work related to employment, i.e. contracts employment offers, etc….
11- HRIS: working on MENA system: Daily operations, keeping the HR data up to date, reflect all the HR transitions to the system.
12- Performance Management: Handling the annual and three months probationary period performance evaluations.
13- Orientation and Induction: Arrange the newcomers starting with the company; orientation program, Email, Laptop, Personal file etc…
14- Training:
15- Participate in preparing the annual training plan. Arrange training activities for the company staff and registration, Monitor and maintain the training budget
16- Analyze the performance of employees, specify the required trainings, put schedule for implementation, follow up and evaluate the results.
17- Personal: Responsible for all the personal issues: Vacation, Personal files, Attendance, Overtime, Correspondence, Medical insurance, Visas, Office administration, Travel arrangement.
18- Payroll: Process the monthly payroll from A to Z and forward it to accounts department.
19- Reports:
20- Generate monthly HR reports i.e. new hiring’s, Turnover and general HR reports.
21- Assist HR Manager in designing job descriptions and structuring compensation schemes by establishing benefits via job analysis, place job on proper grade, determine over/under paid employees and insure job satisfaction.
22- Participate in the annual assessments process with a view to planning employee's career development through training, and possibly leading to increment or promotion by Implemented a Management-By-Objectives methodology by setting KPIs for all operations and measuring performance against KPIs on monthly basis in liaison with the PMO department.
23- Employees Settlements:
24- Collect all necessary information for settlements from concerned parties (commissions, incentive factors, vacations, training commitments, etc…)
25- Calculate and pay the employee’s settlements.
26- Conducting exit interviews and analyzing the conclusions in order to ensure lowest rotation of employees and achieve the Organization's objectives and policies.
27- Others:
a. Oversee the company internal system, policies and procedures.
b. Process the various transactions concerning the employee's status from recruitment, appointment, transfer, through to end of service, and ensure that personal files are up to date.
c. Capacity building and succession planning.