TECHNICAL SUPPORT ENGINEER & PROJECT MANAGER
ABDULWAHED BIN SHABIB GROUP
Total years of experience :10 years, 2 Months
Reengineered company’s systems setup, establishing automated
server generation routines, optimizing system performance, installing
upgrades/patches, establishing system monitoring and maintaining
security protocols.
• Ensured that all server hardware, operating systems, software and
procedures aligned with organizational standards and strategic
business plan.
• Troubleshoot hardware and software errors by running diagnostics,
documenting problems and resolutions, prioritizing problems, and
assessing impact of issues
• Provide documentation and technical specifications to IT staff for
planning and implementing new or upgrades of IT infrastructure
• Perform or delegate regular backup operations and implement
appropriate processes for data protection, disaster recovery, and
failover procedures
• Lead desktop and helpdesk support efforts, making sure all desktop
applications, workstations, and related equipment problems are
resolved in a timely manner with limited disruptions
• Responsible for capacity, storage planning, and database
performance
• Assessing the requirements of the project and recommending
suitable IT components
• Analyzing different options and recommending the most suitable for
the project economically feasible
• Work on improving the IT infrastructure of the company
• Recommend upgrades and new systems that will be more useful for
the project
• Prepare cost estimates of IT infrastructure
• Always keep a check on the budget and ensure that budget limits are
not breached
• Formulating procedures and policies for optimum utilization of IT
infrastructure resources in the company Supervising IT staff,
consultants, vendors and suppliers
• Meeting with managers of different departments and assessing IT
infrastructure needs
• Meeting with IT analysts and finalizing essential IT infrastructure
• Planning and supervising installation of IT infrastructure in the
company
• Making sure that the infrastructure development project is completed
within the given time frame
Installed, tested, maintained and optimized computer networks and
server systems.
• Cloud Computing
• Security
• Data Backup & Management
• Trouble-Shooting
• Firewall Security - Sonic wall &
Fortinet
• IP Cameras & Storage
• Bio time & Access Door
Configuration (Zkteco, Suprema.)
• Server Group Policy
• File Server Configuration
• NAS Storage implement with
Server LDAP
• MPS - Manage Print Solution
• AV Project
• Design New Project as per Layout
- ( ANPR, CCTV, Data, WIFI, AV. )
• Que Management System
• WiFi Access Point, Router & Range
Extender Installation &
Configuration.
1. 1. Managed servers, workstations, computers, laptops, printers, routers, switches, and existing network applications. Diagnosed and resolved all technical issues related to hardware and software.
2. Monitoring network maintenance activities and ensuring prompt troubleshooting of network problems, to achieve maximum network uptime; handling LAN / WAN Network
3. Manage FortiGate Firewall (GUI Interface) VPN, DHCP, Security Policies, Server Integration, IP Management, Logging Traffic, Authentication, Network Address Translation or Port Address Translation, and Caching.
4. Supported all LAN, WAN, and other networking systems.
5. Configuring network printer and hardware devices; participating in cross-
functional team meetings; furnishing technical services to internal and external customers
6. Manage different virtualization platforms like VMware, Microsoft Hyper-V
7. Ensured security and integrity of the network.
8. Performed quarterly audits for improving the efficiency of systems.
9. New office IT infrastructure setup from planning, and designing up to the implementation.
10.System Support
11. Application Java, JD Edward, ADERP Support & Installation
12. Server Management ( AD, Policy, DNS, DHCP)
13. MS Exchange 2013
14. MPS (Manage Print Solution
15. IP CCTV Installation & Configuration
courses: Dell Server V4 Certification