Regional Service Officer (North)
Jubilee Life Insurance Company Ltd
Total years of experience :26 years, 1 Months
Jul 2010 - Jun 2013 Jubilee Life Insurance Company Ltd Islamabad, Pakistan
Regional Service Officer (North)
Reporting to Country Head IL_Marketing / GM (Individual Life Marketing) Jubilee Life
Insurance Company Ltd, a Public Limited Company & a subsidiary of Agha Khan Fund for Economic Development, Switzerland.
This is a Multi-Tasking position, covering the following functions:
a. Coordination & Monitoring of all Policy Holders Services matters (After Sale Service)
which include all types of Endorsements, Re-instatements, Change in Nominations,
Assignments, Transfer of ownership, claim processing, Partial Withdrawals & Final
Surrenders of policies, etc.
b. Monitoring of Persistency of all branches of North Region & providing specific
training, guidance to all Managers, DSF & Service Officers / Reps for improvement of
Persistency.
c. Handling of all Orphan Policies, Policies under Amnesty Scheme & Old Non Renewed
policies of all branches of North Region, ensuring excellent services to the clients and revenue generation for the Company.
d. Develop all Service Officers / Reps as a Core Agent and generating huge New Business from existing clients thru this team.
e. To conduct Compliance Investigations & respond to Client's complaints, queries, etc
thru e-mail, face-to-face, telephone or thru letters. Several difficult situations are being
handled & resolved every month.
Operational Activities:
- Managing a team of 35-40 Client Service Officers/Reps located in all branches of North
Region
- Handling all Orphan Policies of all branches in the region through Client Service
Officers.
- Provide excellent after sale service to all clients of the region.
- Monitoring persistency of each DSF, Manager, Branch, Zone and Region.
- Generating huge New Business thru Client Service Officers (as Core Agents of
Company, utilizing the references of orphan policies)
- Helped Company in Re-instatement of more than one year old non renewed policies,
which were ignored by active agents in all branches.
1.Boosted the persistency of the Company to a higher level (85% 2nd year & 90% 3rd
year onward) on country level.
2.Created a team of excellent Client Service Officers, who is maintaining close liaison with company's policy holders for all their after sales service needs, resulting in an efficient performance of whole company and building trust of our policy holders.
3. Developed Core Agents and generated huge New Business alongwith their duties as
CSR, making them an asset for the Company with vital contribution.
4. Generated huge revenue for the company by renewing old/non renewed policies for last
1 - 6 years.
5. Renewed major chunk of 2nd year policies of branches which they had given up under
Amnesty Scheme, helping company to recover commissions, overrides and eventually,
getting renewal premiums, too.
Jun 2008 - Jun 2010 Jubilee Life Insurance Company Ltd Rawalpindi, Pakistan
Branch Manager
Reporting to Senior Group Manager (Rawalpindi & Azad Kashmir)
- Heading a Branch with Assistant Branch Managers, Team Leaders & Sale Consultants,
totaling to 24.
- Leading the Branch as a Marketing / Business Development Manager.
- Recruiting Managers, Team Leaders & DSF and then developing & grooming them to become professionals.
- Generating Life Insurance Business by utilizing the Managers and DSF.
- Ensuring renewal of all sold policies by the branch in previous years, keeping
persistency upto the mark.
- Updating all Managers, TLs & DSF regarding all developments occurring in the local and global markets affecting life insurance business in any way.
1. Remained Top Manager of the Company for consecutive six months (June, 2008 - Dec, 2008) 2. Won Managing Director's Persistency Cup for the year 2009 by achieving highest
persistency among all branches in the Company as a recognition.
Mar 1998 - May 2008 Commercial Uniion Life Assurance / New Jubilee Islamabad, Pakistan
Life Insurance Company Ltd
Client / Senior Client Service Officer
- Reporting to AGM (Client Services & Underwriting)
- Looked after the renewals of all orphan policies of 05 branches.
- Helped in Development of Client Services Department of the Company.
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- Processing & Coordinating of all Policy Holders Services matters (After Sale Service)
which include all types of Endorsements, Re-instatements, Change in Nominations,
Assignments, Transfer of ownership, claim processing, Partial Withdrawals & Final
Surrenders of policies, etc.
- Personally generated New Business to contribute to Company's achievements.
1. Was among top three Client Service officers in the ranking of achievement of
Persistency of all branches under my jurisdiction.
2. Earned special persistency bonus on several occasions with appreciation from the higher management.
3. Got promotion from Service Officer to Client Service Officer & then Senior Client
Service Officer.
4. Won Company's Annual Conventions to visit Malaysia, Bali, Hong Kong & Thailand.
5. Won Several internal Sale Contests announced by the Company.
6. Achieved MDRT Qualification.
Mar 1997 - Feb 1998 Commercial Union Life Assurance Company Ltd Islamabad, Pakistan
Direct Sales Force
Reporting to the Branch Head:
- Marketing and sale of Life Insurance Products in Pakistani Market.
- Introduction of newly entered life insurance company in Pakistani Market.
Honor: 1. Sold the very first policy of my Branch in Islamabad Market.
2. Always achieved my targets although my company was new entrant in the market.
3. Got promoted to Service Officer after one year.
Dec 1985 - Aug 1995 Saudia Catering Riyadh, Saudi Arabia
Senior Supervisor
Reporting to Department Manager
- Heading 6 sections with 40-50 persons (Supervisors, Foremen & Workers)
(Not relevant to Life Insurance - Therefore, detailed info is not provided)
- Dec 2003 International Islamic University, Islamabad Capital, Islamabad, Pakistan Int, l Trade Laws (WTO) & IPR, Master (MSc/MA), GPA B+
Jun 2002 College of e-Commerce USA Thru Study Centre, Islamabad, United States Banking, Fin & Int, l Business, MBA, GPA A+
- Jun 1978 University of the Punjab, Lahore Punjab, Pakistan English, Economics & History, Bachelor (BSc/BA), GPA B OTHER CERTIFICATES