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Tariq Elamin , Operations Supervisor.

Tariq Elamin

Operations Supervisor.·ProEquine Services

United Arab Emirates

Diploma, English Language

Work experience

Total years of experience: 14 years, 1 months

Operations Supervisor.

December 2021 - Present

ProEquine Services

Dubai, United Arab Emirates

December 2021 - Present

• Overseeing the maintenance of vehicles and equipment to ensure it meets legal and safety
regulations
• Maintaining relationships with vendors and suppliers in order to find new ways to reduce costs or
improve efficiency in operations
• Conducting employee training sessions to ensure they understand company policies and
procedures.
• Managing employee performance, including conducting performance reviews and addressing
problems with employee performance.
• Ensuring compliance with safety regulations, including accident reporting requirements
• Scheduling staff shifts to meet operational needs.
• Reviewing and approving invoices for payment.
International horses shipping operations:
• Maintain registers and reports for Import and Export Operations.
• Update and operation of Easy Freight and Invoicing.
• Data entry for Import and Export shipments.
• Handle Corporate Clients and Accounts.
• Processing Bill of Entry for customs documentation
• Daily and Monthly Invoicing to Clients.
• Handling the entire Job requirements for Import and Export Shipments.
• Liasson with Dubai Customs & Port Authorities.
• Liasson with carriers and shipping agents as per the requirements.
• Co-ordinate with Transporters, Shipper & Consignee for effective deliveries and collection.
• Organize Land Transportation for inbound and outbound.
• Coordination with messengers for documents delivery and collection.
◦ Communicate / correspond
with Consignees Send pre-alerts / pre advice / arrival notice and ensure timely issuance of delivery
orders, clearance and Delivery of Shipments.
• Facilitate shipment status update to customers through Monitoring Movements from Origin to
Destination.
• Customer feedback on shipment status and maintain a cordial relationship to build future business.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Operations Supervisor

September 2019 - July 2021

JIT-Ex Complete Logistics Solutions

Ajman, United Arab Emirates

September 2019 - July 2021

• Maintain registers and reports for Import and Export Operations.
• Update and operation of Easy Freight and Invoicing.
• Data entry for Import and Export shipments.
• Handle Corporate Clients and Accounts.
• Processing Bill of Entry for customs documentation.
• Daily and Monthly Invoicing to Clients.
• Handling the entire Job requirements for Import and Export Shipments.
• Liasson with Dubai Customs & Port Authorities.
• Liasson with carriers and shipping agents as per the requirements.
• Co-ordinate with Transporters, Shipper & Consignee for effective deliveries and collection.
• Organize Land Transportation for inbound and outbound.
• Coordination with messengers for documents delivery and collection.
◦ Communicate / correspond
with Consignees Send pre-alerts / pre advice / arrival notice and ensure timely issuance of delivery
orders, clearance and Delivery of Shipments.
• Facilitate shipment status update to customers through Monitoring Movements from Origin to
Destination.
• Customer feedback on shipment status and maintain a cordial relationship to build future business.

PRO:
• Obtain new employment visas / work permits for all expatriate employees.
• Monitor and renew employee residence permits.
• Obtain new residence visas for dependents of employees.
• Facilitate renewal of residence visas for dependents.
• Facilitate and follow-up cancellation of visas for employees and dependents.
• Liaise wit h UAE Immigration dept. in obtaining business entry visas for global business visitors.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Customer Service Representative

September 2017 - September 2019

International Motoring Club. C

Dubai, United Arab Emirates

September 2017 - September 2019

Cars insurance, roadside assistance, airport services, reservations, banking, and concierge services.
• Managing large amounts of inbound and outbound calls in a timely manner
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system (CRM)
◦ Identify and escalate
issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Front Desk Receptionist

May 2014 - September 2017

Professional Systems L.L.C.

Dubai, United Arab Emirates

May 2014 - September 2017

• Keep front desk clean, tidy and supplied with all the necessary supplies.
• Greet, communicate with and welcome guests.
• Answer all the customers questions and address their complaints.
• Answer all incoming calls, redirect them when needed.
• Receive letters, packages and send them to appropriate destination.
• Prepare and manage outgoing mail.
• Check, sort and forward emails.
• Monitor office supplies.
• Make supply orders when needed.
• Monitor and update records and files.
• Monitor and log office expenses and costs.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Research project's planner

September 2013 - May 2014

Al-Neelain University.

Khartoum, Sudan

September 2013 - May 2014

Company industry:
Primary, Prep, & Secondary School

Storekeeper

January 2012 - September 2012

Sabintod Trading CO.LT

Khartoum, Sudan

January 2012 - September 2012

• Receives and inspects all incoming materials and reconciles with purchase orders
• distributes documentation with purchase orders, reports, documents, and tracks damages and
discrepancies on orders received.
• Receives and stores documents and confidential files; maintains record of approved document and
confidential file destruction.
• Handles and documents storage and transportation of hazardous materials.
• Ships canceled and damaged items back to vendors as appropriate.
• Entering information into specific files or forms from recorded material, hand written pages or figures
contained in printed files.

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Logistics and Transportation

Data Entry Clerk

February 2011 - December 2011

Land forces staff H.Q

Khartoum, Sudan

February 2011 - December 2011

• Insert customer and account data by inputting text based and numerical information from source
documents within time limits.
• Compile, verify accuracy and sort information according to priorities to prepare source data for
computer entry.
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output.
• Research and obtain further information for incomplete documents.
• Apply data program techniques and procedures.
• Generate reports, store completed work in designated locations and perform backup operations.
• Scan documents and print files, when needed.
• Keep information confidential.
• Respond to queries for information and access relevant files.
• Comply with data integrity and security policies,
• Ensure proper use of office equipment and address any malfunctions.

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Administration

Education

University of Khartoum

June 2010

June 2010

Diploma, English Language

Sudan

Skills

LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
LOGISTICS MANAGEMENT
Intermediate
LOGISTICS MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SHIPPING PROCEDURES
Intermediate
SHIPPING PROCEDURES
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
SUPPLIER RELATIONSHIP MANAGEMENT
Intermediate
SUPPLIER RELATIONSHIP MANAGEMENT
Intermediate
REGULATORY REQUIREMENTS
Intermediate
REGULATORY REQUIREMENTS
Intermediate

Languages

English
Beginner
Arabic
Beginner

Training and Certifications

Certifications
Driving Licence