Tariq Elamin

• Overseeing the maintenance of vehicles and equipment to ensure it meets legal and safety
regulations
• Maintaining relationships with vendors and suppliers in order to find new ways to reduce costs or
improve efficiency in operations
• Conducting employee training sessions to ensure they understand company policies and
procedures.
• Managing employee performance, including conducting performance reviews and addressing
problems with employee performance.
• Ensuring compliance with safety regulations, including accident reporting requirements
• Scheduling staff shifts to meet operational needs.
• Reviewing and approving invoices for payment.
International horses shipping operations:
• Maintain registers and reports for Import and Export Operations.
• Update and operation of Easy Freight and Invoicing.
• Data entry for Import and Export shipments.
• Handle Corporate Clients and Accounts.
• Processing Bill of Entry for customs documentation
• Daily and Monthly Invoicing to Clients.
• Handling the entire Job requirements for Import and Export Shipments.
• Liasson with Dubai Customs & Port Authorities.
• Liasson with carriers and shipping agents as per the requirements.
• Co-ordinate with Transporters, Shipper & Consignee for effective deliveries and collection.
• Organize Land Transportation for inbound and outbound.
• Coordination with messengers for documents delivery and collection.
◦ Communicate / correspond
with Consignees Send pre-alerts / pre advice / arrival notice and ensure timely issuance of delivery
orders, clearance and Delivery of Shipments.
• Facilitate shipment status update to customers through Monitoring Movements from Origin to
Destination.
• Customer feedback on shipment status and maintain a cordial relationship to build future business.

• Maintain registers and reports for Import and Export Operations.
• Update and operation of Easy Freight and Invoicing.
• Data entry for Import and Export shipments.
• Handle Corporate Clients and Accounts.
• Processing Bill of Entry for customs documentation.
• Daily and Monthly Invoicing to Clients.
• Handling the entire Job requirements for Import and Export Shipments.
• Liasson with Dubai Customs & Port Authorities.
• Liasson with carriers and shipping agents as per the requirements.
• Co-ordinate with Transporters, Shipper & Consignee for effective deliveries and collection.
• Organize Land Transportation for inbound and outbound.
• Coordination with messengers for documents delivery and collection.
◦ Communicate / correspond
with Consignees Send pre-alerts / pre advice / arrival notice and ensure timely issuance of delivery
orders, clearance and Delivery of Shipments.
• Facilitate shipment status update to customers through Monitoring Movements from Origin to
Destination.
• Customer feedback on shipment status and maintain a cordial relationship to build future business.

PRO:
• Obtain new employment visas / work permits for all expatriate employees.
• Monitor and renew employee residence permits.
• Obtain new residence visas for dependents of employees.
• Facilitate renewal of residence visas for dependents.
• Facilitate and follow-up cancellation of visas for employees and dependents.
• Liaise wit h UAE Immigration dept. in obtaining business entry visas for global business visitors.

Cars insurance, roadside assistance, airport services, reservations, banking, and concierge services.
• Managing large amounts of inbound and outbound calls in a timely manner
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system (CRM)
◦ Identify and escalate
issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services

• Keep front desk clean, tidy and supplied with all the necessary supplies.
• Greet, communicate with and welcome guests.
• Answer all the customers questions and address their complaints.
• Answer all incoming calls, redirect them when needed.
• Receive letters, packages and send them to appropriate destination.
• Prepare and manage outgoing mail.
• Check, sort and forward emails.
• Monitor office supplies.
• Make supply orders when needed.
• Monitor and update records and files.
• Monitor and log office expenses and costs.

• Receives and inspects all incoming materials and reconciles with purchase orders
• distributes documentation with purchase orders, reports, documents, and tracks damages and
discrepancies on orders received.
• Receives and stores documents and confidential files; maintains record of approved document and
confidential file destruction.
• Handles and documents storage and transportation of hazardous materials.
• Ships canceled and damaged items back to vendors as appropriate.
• Entering information into specific files or forms from recorded material, hand written pages or figures
contained in printed files.

• Insert customer and account data by inputting text based and numerical information from source
documents within time limits.
• Compile, verify accuracy and sort information according to priorities to prepare source data for
computer entry.
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output.
• Research and obtain further information for incomplete documents.
• Apply data program techniques and procedures.
• Generate reports, store completed work in designated locations and perform backup operations.
• Scan documents and print files, when needed.
• Keep information confidential.
• Respond to queries for information and access relevant files.
• Comply with data integrity and security policies,
• Ensure proper use of office equipment and address any malfunctions.