Terry ElHello

• Handle all communications and documentation for the Service Management team
o Understand what the business does, how it operates
o Examine existing business processes
o Identify gaps in processes, opportunities for improvements and automation
o Capture requirements
o Help implement the new processes, features and tools
• Liaison between Service Providers and Service Receivers; Fully understanding the requirements of the Service Receivers allowing better understanding of the customers
• Facilitates the Gathering and Validation of Service Requirements; studying the limitations of the service, gathering the requirements on how to improve the service
• Leads any Service Design Efforts; understanding the evolving changes and needs to upgrade to stay on top of customer satisfaction
• Monitoring and Reporting Service Level Objectives
• Organize and Participate in the Scheduled Agreement Reviews
• Creating a Continual Service Improvement plan
• Create a roadmap using MS Project, setting end dates for tasks to make sure the project will be finished on time
• Provide written reports and presentations to the Management
• Serve as business development consultant for a network of clients

• Design, implement, and facilitate annual marketing plan for the firm
• Support and facilitate development and implementation of section business/marketing plans
• Plan and administer the firm’s Marketing Operations budget; support development of regional marketing budgets
• Oversee business development activities including Efforts through Business Development Coordinator, Offer coaching for prospective client meetings, presentations, etc.
• Plan and manage marketing resources according to agreed budgets
• Maintain administration and relevant reporting and planning systems
• Manage & drive new business development by networking with decision makers in international markets
• Plan and manage internal communications and awareness of corporate direction, mission and activities
• Call target customers and present the value service explaining their benefit of the available training programs
• Utilize significant international business experience and education to offer executive level training
• Oversee Strategic planning, business plan, International Marketing, International Business Strategy, and client development

• Performed consultation and presentation of business expansion plans to raise profits for factories; resulted in increased profitability for variety of manufacturers, including an increase from $1 million to $5 million dollars per year for client
• Prepared contracts for new ventures with business owners who accepted business plans presented
• Conducted business with major clients such PVH, Jones Apparel Group (JAG), Macy's and Wal-Mart
• Maintained project production deadlines, consistently delivered early or on time
• Provided detailed production reports to upper management to allow for proper analyses and business process improvement suggestions
• Implemented and maintained programs related to employee health, safety and compliance issues with working knowledge of labor laws for each client country
• Performed performance management and reviews for employees; processed payroll on monthly basis
• Reviewed paperwork, payroll, health & safety files, time cards, security, etc. for accuracy and compliance with all laws and regulations
• Conducted investigations to ensure employees were treated fairly and properly under laws and guidelines
• Oversee imports, exports, warehousing, and inventory operations ensuring efficient logistical operations
• Manage Supply Chain, Developing a product strategy, business strategy, and Road-Maps

• Installed Security and Queuing Management Systems for various companies, governmental sectors and banks
• Connected systems to main servers to install software
• Tested systems and software
• Conducted training for management to instruct them in how to properly use new systems and understand reports generated by software
• Provided on-call support and maintenance