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Tariq Ebrahim Lari, Vice President & Head of Customer Service

Tariq Ebrahim Lari

Vice President & Head of Customer Service·First Abu Dhabi Bank

United Arab Emirates

Bachelor's degree, Business Information Technology

Work experience

Total years of experience: 22 years, 6 months

Vice President & Head of Customer Service

January 2013 - Present

First Abu Dhabi Bank

Abu Dhabi, United Arab Emirates

January 2013 - Present

Managing customer service staff(all UAE branches)
Managing and supporting all E-Trade customers
Setting policies and procedures for CS team
Solving any online E-Trade issues
Formulating creating and producing strategies
Marketing E-Trade system through demos and events
long term strategic planning
Company industry:
Financial Services
Job role:
Customer Service and Call Center

SCSO

January 2008 - December 2013

National Bank of Abu Dhabi

Abu Dhabi, United Arab Emirates

January 2008 - December 2013

NBAD Securities, (SCSO)
Account statements (equator)
Opening accounts
Buy/ sell invoices plus full broker vision actions e.g. statement, client holding
Solving customer disputes & complaints
Checking broker reports
Filing (POA, transfers, updating documents)
Transfer from CDS to ADFS
Getting approval from market control for insiders trading(buy/ sell
Company industry:
Financial Services
Job role:
Customer Service and Call Center

SCSO

January 2007 - January 2008

Noor Islamic Bank

Dubai, United Arab Emirates

January 2007 - January 2008

Handling a complete range of customer service functions:
Organising the opening of Rolla branch(SHJ)
Opening personal and company accounts
Handling investment and deposits booking
Holding meetings to discuss work matters.
Issuing cheque book and ATM cards
Modification of customer accounts
Updating customer requirements such as standing instructions, change of beneficiary, adding multiple account holders, minor accounts, etc
Company industry:
Banking
Job role:
Customer Service and Call Center

Supervisor

January 2004 - January 2007

Commercial Bank of Dubai

Dubai, United Arab Emirates

January 2004 - January 2007

Supervising the unit’s work.
Holding meetings to discuss work matters.
Setting plans for marketing & identifying products & services to customers.
Solving customer disputes & complaints.
Following up & monitoring manual implementation.
Company industry:
Banking
Job role:
Engineering

Education

Higher Colleges of Technology

June 2008

June 2008

Bachelor's degree, Business Information Technology

United Arab Emirates

GPA (percentage): 80%

GPA (percentage): 80%

Business Information Technology

Isle college

May 2002

May 2002

Diploma, Photography

United Kingdom

GPA (percentage): 73%

GPA (percentage): 73%

BTEC National Diploma in Photography

Skills

Career Management

Expert

Customer Service

Expert

Strategic Planning

Expert

Project Management

Expert

ATM

Intermediate

CUSTOMER SERVICE

Expert

MANAGEMENT

Expert

MARKETING

Expert

MEETING FACILITATION

Expert

STRATEGIC PLANNING

Expert

POLICY ANALYSIS

Expert

PRODUCTION

Expert

SUPERVISORY SKILLS

Expert

Career Management

Expert

Customer Service

Expert

Strategic Planning

Expert

Project Management

Expert

Social profiles

Languages

Arabic

Expert

English

Expert

Memberships

International Antarctic Expedition 2041

International Antarctic Expedition Ambassador

March 2014