Unit Head Financial Operations
Augere Pakistan (Pvt) ltd
مجموع سنوات الخبرة :26 years, 10 أشهر
Financial Operations
Lead operations team which comprise of 4 Manager and 15 members nationwide, Reporting to CFO QUBEE Pakistan.
Job Scope includes:
•Financial Operations :
•Maintain working relationship with banks
•Billing collection and reconciliations
•Revenue recognition
•Payment posting and reconciliation
•Bank reconciliations of all collection accounts
•Validation of non cash adjustments
•Sales Commission verification and disbursements
•Provision of data for month end to accounts section
•Procurement & supply chain:
•Demand review by getting input from Sales & Marketing
•Sourcing & vendor management (local & international)
•Inventory management
•Warehousing & distribution
•Refurbishment & repair of WiMax modems
•Invoice verification of suppliers & vendors
•Regulate local purchase & tenders
•Regulate asset disposal
Successfully manage Augere Pakistan, WiMAX roll out project, Reporting to CFO Augere Pakistan.
Job Scope includes:
•Design and implementation of revenue assurance audits & billing rules
•Planning, forecasting and review of supply & demand
•Sourcing and procurement of CPE (WiMax Modems)
•Warehousing & Distribution setup
•Inventory management
•Setup and manage Financial Operations
Major Responsibilities included.
Worked as lead consultant in the area of Customer care in the WiMax company launce of Augere Pakistan (Pvt) Limited with brand name as QUBEE.
Main achievements were that, wrote customer operation manual and successfully lead team who got validation of customer care process from QUBEE management.
Following was scope of work:
•Customer Care philosophy-Strategy
•Call Centre Set Up
•Billing system/CRM
•Flagship Stores/ Service Centers-Strategy
•Support Systems
•Processes validation
•Performance monitoring mechanism
•Vendor selection
•Training and development set up plan
Major Responsibilities include.
Credit and Collection/Billing:
•Credit vetting of new sales and assigning initial credit limits.
•Introducing dynamic credit limit regime and customer categorization/ segmentation in-order to stream line process which increase customers satisfaction.
•Adjustments to customer's accounts as and when required to minimize customer queries.
•Timely billing to minimize bad debts.
•Handling 2 billing cycles for Pakcom.
•Close monitoring of bill dispatched and return bills.
•Setup e-billing in order to cut the cost.
•Reminders to customers including e-mail/SMS shots and dunning letters to safe guard company interests and maintain cash flow.
•Ensuring collection of overdue bills from the customer through credit monitoring in order to meet collection targets in line with company's policy.
•Managing outsource collection agencies for debt recovery.
•Assistance to company lawyer in legal proceedings in terms of recoveries.
Quality / Revenue Assurance
•Design, develop and deploy QA & RA Audits in order to assure revenue and quality of service.
•Developing a Customer Focused Business Strategy, listening to the VOC (Voice of Customer), translating the VOC into CCRs (Critical Customer Requirements), Organizing and Verifying customer needs by obtaining data from CCRs, Determining CCRs priorities, Identifying CCRs measurements and targets, and establishing output performance targets.
•New product testing before launch to assure revenue side
•Training and development of call centre agents and CRM team on regular basis.
Churn Management:
•Implementation of COPS message regime in order to minimize churn and strong liaison with marketing department regarding data feed back.
•Keeping post paid churn
Founder member of Fraud Management & Revenue assurance Team in Millicom Pakistan. Reporting to finance director.
Joined as an Asst. Manager and promoted as Manager in January 2000.
Major Responsibilities include.
Ensuring that all revenue that is billable is billed correctly and either collected or properly accounted for.
Keeping complete and up to date data records throughout the business
Training staff to be aware of risks that lose money
Monitoring - any profit reduction wouldn’t be overlooked
Formulate, implement and execute new Revenue assurance Audits as and when required.
Monitoring of new trends in fraud (internal and external)
Manage 24 hour operation of FMT(Fraud management team)
Responsible for administration and trouble shooting of FMS (Watch Dog & IVR servers)
Bank reconciliations
Responsible for auto calling to subscribers before blocking through IVR system. ( Nation wide)
Responsible for blocking of subscribers which consumed their assigned credit limits. (Nation wide).
Responsible for training and development of new tools for FMT staff against FRAUDLUSTORS.
Achievement.
Reduced Cellular fraud from Rs.1.5 million to Rs.0.15 million per month.
Major Responsibilities include.
•Ensuring that all revenue that is billable is billed correctly and either collected or properly accounted for.
•Keeping complete and up to date data records throughout the business
•Training staff to be aware of risks that lose money
•Monitoring - any profit reduction wouldn't be overlooked
•Formulate, implement and execute new Revenue assurance Audits as and when required.
•Monitoring of new trends in fraud (internal and external)
•Manage 24 hour operation of FMT(Fraud management team)
•Responsible for administration and trouble shooting of FMS (Watch Dog & IVR servers)
•Bank reconciliations
•Responsible for auto calling to subscribers before blocking through IVR system. ( Nation wide)
•Responsible for blocking of subscribers which consumed their assigned credit limits. (Nation wide).
•Responsible for training and development of new tools for FMT staff against FRAUDLUSTORS.
Achievement.
Reduced Cellular fraud from Rs.1.5 million to Rs.0.15 million per month.
Promoted to Asst. Manager and relocated to Karachi.
Major Responsibilities include:
•Approval of all new activations.
•Controlling of bed debts under budget.
•Physical verification of addresses of new activations.
•Collection of bills.
•Blocking/ de-blocking of services.
•Approval of adjustments.
•Over all supervision of credit & collection department Karachi.
Promoted to Supervisor and relocated to Lahore.
Major Responsibilities include.
•Developed and run credit & collection department at Lahore.
•Over all supervision of Credit & collection department.
•Approval of new activations.
•Collection of bills.
•Controlling of bed debt.
•Approval of adjustment.
Major Responsibilities include:
•Field collection (Collection of Rs.1.2 million of old debt)
•Calling to over due customers.
•Verification of address of new activations.
•Checking and verification of all adjustments.
•Payment postings.
•Verification & checking of customer agreement forms of all new activations.
•Handle billing queries.
•Accounts reconciliation.
•Customer handling.
Major Responsibilities include:
•Cash handling of bills and new activation at Karachi branch.
•Bank reconciliation.
•Petty cash.
•Customer handling with respect to Bill Payments.
•Preparation of vouchers.
•Data entry of vouchers into accounting system.
•Accounts payable.
•Sales report.
•Accounts receivable.
•Cash handling.
•Cash Book.
•Bank reconciliation.
•Trial balance.
•General ledger.
•EOBI, Social security, AIP6 and income Tax.
Training
Business Communication Skills by British Council.
•Project Management Course by Instaphone in-house.
•Six Hats.
•Seven Habits of highly effective people.
•One Customer at a Time (OCAT).
•Introduction to Six Sigma.
•Leadership development by ACE Consulting.
•Service Excellence by Management Excellence. development Institute.
•Attained one day seminar on Motivation by NCR.
•Successfully completed 2 days training on Development of human factor in organization.
•Successfully completed one day training on Customer Care 2000 and beyound
•Attained Two day work shop on Credit Management.
•Certified user of Watch Dog (Cellular Fraud Management System).
•Attained one day session on ABC -Awareness before Change by KZR Associates.
•Attained many in house sessions on Time Management, Sales Skills, Problem Solving and Conflict handling.
•Behavioral Interviewing by HLS consultants.