Head of Special Projects
MATRIX
Total years of experience :12 years, 4 Months
1. Check and verify shipping records, handle questions or concerns of shipping shortages or overages and address problems with inventory control.
2. Organize to service each business division while maintaining and improving overall operational and departmental efficiencies.
3. Interface cross-functionally at all levels within the divisions of the company, including communication with offshore/subsidiary management, external resources and concerns, such as freight forwarders, third party providers and governmental agencies.
4. Troubleshoot and provide solutions for issues of a moderate to complex scope.
5. Ensure proper compliance and adherence to all appropriate health and safety regulations and cleanliness requirements are followed both with regards for personal and inventory safety.
6. Participates on divisional management teams and provides direct support to the divisions
7. Oversee day-to-day operations of finished goods and raw material warehouse. Directs the operations of the warehouse team to achieve objectives.
8. Manage a staff of approximately 38 with four direct reports.
9. Effect necessary communication and motivation to staff. Monitors individual performance via observation and review of various productivity metrics Counsels and disciplines as necessary.
10. Develop and maintain a productive work team via training and career development.
11. Consistently promote a strong corporate culture, quality and high performance work teams.
12. Promote continuous improvement including strategic reviews for the warehouse related functions utilizing quality process and participation in high performance and self directed work teams.
13. Responsible for administrative functions such as budgeting, equipment and liaison to Customer Service.
14. Act as logistics facilitator to ensure that all elements of the domestic and international distribution process are coordinated to meet customer requirements in a timely and high quality.
15. Develop and ensure that established policies, rules and regulations and procedures are followed.
16. Develop visible procedure and key performance indicators to monitor quality and regular measurements to determine effectiveness of procedures implemented
17. Meet or exceed established goals relative to on-time delivery and shipping accuracy performance for customer shipments
18. Improve operational efficiencies to increase ability to process customer orders using both systems and physical improvements.
19. Meet with other department heads about sales, purchasing, production and record control, so the warehouse activities remain coordinated and running smoothly.
20. Keep stock control systems up to date and planning future capacity requirements.
21. Ensure proper compliance and adherence to Export /Import Administration Regulations.
22. May oversee short duration projects relating to transportation, logistics, export regulations, and related functions.
23. Provides warehouse safety leadership and is responsible for improved safety performance in the facility
24. Oversees warehousing activities to ensure processes and procedures are understood and followed; oversees warehouse compliance for inventory management, cycle counting, product handling, and other services as required.
25. Develops leadership team and provides daily oversight for all operational requirements for warehouse operational staff; leads and develops hourly workforce teams in a union environment
26. Drives costs savings with a focus on Visibility, Variability and Velocity
27. Provides proactive communications and solutions for distribution issues.
28. Coordinates warehousing execution for divisional strategies; develop specific warehousing requirements based on strategic plans and customer expectations; designs the appropriate warehousing solution that incorporates logistics best practices.
29. Provides direction for systems improvements and changes to operational requirements
Identifying and developing new business opportunities by conducting extensive market research and approaching customers as per daily sales plans, to generate leads for subsequent development. Performing key account planning and maintaining favorable business relationships with key accounts.
•Establishing sales budgets, and control mechanisms throughout the company for effective management. Monitoring performance against budgets, submitting variance reports as well as monthly commercial reports to the senior management with recommendations for improving profitability.
•Generating proposals, preparing sales quotations, and following up sales leads to effectively close sales deals.
•Planning and prioritizing sales activities to agreed budgets, timescales and SLAs, aimed at achieving established goals.
•Finalizing contracts within the frame work of agency agreement, approved prices, rates, and fleet arrangements. Following up with customers for payments in coordination with the Finance department.
•Providing overall management for vessel/ cargo operations, handling cargo claims with a view to reduce costs of claims, parallelly ensuring that both, the shipper and the consignee receive fair and upright treatment.
•Managing, training and motivating customer services teams regarding effective selling and personalized customer handling.
•Promoting teamwork and pursuing customer satisfaction measurement goals through effective and efficient coordination with the sales/ operations team, carriers and overseas agents.
Highlight:
Executed strategic sales and marketing plans for sea/air freight services including Break-bulk/ Conventional and Container cargo from worldwide destinations, targeted at capitalizing existing client base to increase revenues and profitability, and expand market presence of the company.
Key Responsibilities:
•Regular customer visit as per daily sales call plan
•Define and focus on shipper/consignee needs
•Preparing monthly commercial reports as required
•Sales campaigns and business development strategies-work on having a substantial “market sector”
•Sales and Marketing of the Services.
•Adhering and performing other duties as required under the agency agreement.
courses: Occupational safety & health administration course (OSAH). Courses: DGR certified course (IATA) 2015
MCSE