Sr. Community & Engagement Strategist
Adobe Systems
Total years of experience :12 years, 4 Months
Strategizing for: deflection, customer experience.
• Strategizing for FTRR (First time resolution rate).
• Planning for release, updating user Community. Preparing featured content related to release, known issue, FAQs or what’s New etc…
• Beta/pre-release product testing.
• Find the product insights and user sentiments via various social channels. And formulating plans according to the data.
• Brainstorming the data with Product and engineering teams
• Mentoring, preparing, scheduling team.
• Partnering with engineering and Product teams.
• Interacting with users via Social and Community for empathy for the problems they been experiencing or working on the feedback they are providing…
Here are some of the KPIs i deal with
• Strategizing for: deflection, customer experience.
• Strategizing for FTRR (First time resolution rate).
• Planning for release, updating user Community. Preparing featured contents related to release, known issue, FAQs or what’s New etc…
• Beta/pre-release product testing.
• Find the product insights and user sentiments via various social channels. And formulating plans according to the data.
• Brainstorming the data with Product and engineering teams
• Mentoring, preparing, scheduling team.
• Partnering with engineering and Product teams.
• Interacting with users via Social and Community for empathy for the problems they been experiencing or working on the feedback they are providing…
We don't have the GPA system there we used to have the percentage system of marks .And i completed MCA in June 2010 with 70.77% marks and i had a project in 6th semester based on the image processing and the project was the first of kind that was developed in our university on student level basis .