Manager Soft Services
JLL – IFM Consultancy HSBC Accoun
Total des années d'expérience :23 years, 5 Mois
Work Description:
• Consultation, guidance, monitoring, and support to provide first-class service to Multi-disciplined soft services lines and the requirements of the client as per SLAs.
• Auding on LEED requirements and developing sustainability criteria.
• Auditing and reporting service providers activities physically and through the IBM-TRIRIGA software system.
• Coordinates with relevant sections for timely and efficient service provision of all assigned building systems.
• Coordinates closely with client/help desk personnel to identify soft service needs and actions as appropriate.
• Provide documentation/coordination support for the procurement, deployment, and mobilization of additional works.
• Acts as custodian for all equipment, tools, stock, etc. as per company safety standards.
• Coordinates with subordinates and staff on call-out attendance and work allocation
• Interfaces effectively on a day-to-day basis with all accredited suppliers and contractors to supervise, evaluate, and report to clients on project works related as required.
• Develop and maintain strong and supportive relationships with clients, service providers, inert company, and third parties.
• Managing to meet monthly PPM and schedules as scheduled.
• Attending global meetings on call and arranging change management approval.
• Ensuring service providers comply with set standards such as LEED & BICSc
• To provide training, management, and guidance to directly employed staff in accordance with the contract and work within the guidelines of the client and company.
• Manage and investigate complaints about services, machinery, tools, equipment, and materials and take corrective measures.
• Guide and upgrade staff technical and management competency
• Provide effective technical advice and solutions to clients.
• Introduce continued improvement and optimization operation of facility systems.
Work Description:
• Developing of first-class service to support multi-disciplined sites and its requirements of the client as per the contract SLAs.
• Prepare business plans and forecasting budgets, as required, Ensure all budgets. and costs for contracts accurately reflect contractual obligations, offer value for money for clients and provide optimum revenue.
• Ensuring to walk around the premises for an audit and supervision
• Develop and maintain strong and supportive relationships with clients, service providers, inert companies, and third parties.
• Preparing S.O.P as per the manufacturer maintenance manual.
• Managing to meet monthly PPM & schedules on time.
• Attending global meetings on call and arranging change management approvals for assets.
• Develop a capital investment plan after annual condition reviews and manage the process.
• Accountable for Consumables and spares of soft services.
• Site survey, estimation, supporting tender preparation team with required Information.
• Preparation & execution of manpower, machinery, tools, equipment & consumables as per the contractual requirement.
• Preparation & execution of the deployment plan
• Preparation & Submission of S.O.P & mothed statements as required.
• Plan and prepare employee duties and work schedules.
• Coordinate activities with co-departments to ensure that service has been provided in an efficient and timely manner.
• Inspect work performed and confirm it meets specific and established standards.
• Confer with staff to resolve performance problems as per company policies & procedures.
• Manage and investigate complaints about services, machinery, tools, equipment, and materials and take corrective measures.
• Maintain required records of staff assignments, budgets, etc.
• Inspect and evaluate the physical condition of facilities to determine the type of work required.
• Check and maintain machinery and equipment to ensure that, it is in working condition and in an acceptable condition.
• Ensuring strategic alignment of the training department with business goals
• Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance
• Identifying training needs by consulting with stakeholders and using needs assessments
• Developing and delivering training solutions that meet business needs
• Optimizing training processes for efficiency with BICSc standard
• Selecting and managing resources, including working with both internal employees and training vendors to develop and deliver training
• Managing the technologies and technical personnel required to develop, manage and deliver training.
house and managing day-to-day Maintenance, Housekeeping, Laundry, F&B, Accommodation, and Transportation operations.
• Understanding and maximizing the level of services and maintaining required standards as per expectations of his excellence and his family, guests, V.V.I. Ps, and delegates within the allocated budget.
• Managing 18 hospitality professionals and 21 support service employees and their job description and assignments, working hours, wages, overtime, leave schedule, uniforms, and other legal documentation.
• Providing required professional training and motivation to the entire staff to maintain standardized and systematized services.
• Resident Manager @ Heritage, Ceylon Hotel Cooperation, Sri Lanka. From January 2009 to November 2011.
Work Description:
• Entirely responsible for the property with a fine dining restaurant (166 seating capacities) with a modern kitchen with highly professional equipment, 89 superior rooms and a banquet hall with 420 seating capacity, garden with pounds and tents, guide, staff, and drivers quarters.
• Managing day-to-day operations of F&B, Maintenance, Housekeeping, Laundry, Accommodation, and Transportation.
• Understanding and maximizing the level of services and maintaining required standards as per hotel cooperations standards and delegates within the allocated budget.
• Managing 118 hospitality professionals and 81 support service employees and their job description & assignments, working hours, wages, overtimes, leave schedule, uniforms, and other legal documentations.
• Providing required professional training and motivation to entire staffs to maintain standardized & systematized services.
Work Description:
• Plan and prepare employee work schedules.
• Coordinate activities with many different departments to ensure that service has been provided in an efficient and timely manner.
• Inspect work performed to ensure that, it meets specifications and established standards.
• Perform or assist with Housekeeping, Pest Control and soft support services duties as required.
• Confer with staff to resolve performance and problems. Discuss company policies and procedures with staffs.
• Establish and implement operational standards and procedures department wise.
• Managed and Investigate complaints about services, machinery tools, equipment, and materials to take corrective measures.
• Maintain required records of staff assignments, budgets, payrolls, and other required information.
• Inspect and evaluate the physical condition of facilities to determine the type of work required.
Work Description:
Entirely Responsible for soft services to the two national oil-field companies in Das Island, U.A.E (ADMA-Opco & ADGAS) with 442 employees including assistant operation manager, senior & junior supervisors foremen, group leaders, store keepers, store handlers, pest control operators, room boys, cleaners, security guards, admin staffs and other minor employees to provide the entire soft services for 1400 rooms, housing complex, office buildings and recreation centers manages the day-to-day operations of soft services and ensure all functional locations are kept clean and orderly condition. Inspect facilities and recommends on service improvement.
Hotel Housekeeping
(