Tarun Kumar Ramdas

 Working as a Client Tech Support Associate for Dell, from September 2012 to until date.

• My primary responsibility at dell is to give end to end support to clients using Dell Desktops and Laptops of XPS and Inspiron Models, which involves the following:
o Troubleshooting & Resolving hardware related issues.
o Troubleshooting Windows operating systems-XP, Vista, Windows 7, Windows 8/8.1.
o , Wired and Wireless networking configuration issues.
o Data backup and retrieval.
o Removal of Malware/Trojans/spyware etc.
o Configuring email clients and also other 3rd party devices like printers/PDA’s and other vendor software installations.

• Within a period of 9 months, I was certified as System’s Engineer and also I was assigned as the Subject Matter Expert for a team size of 12 members, wherein my responsibilities include meeting targets, review every team member’s troubleshooting, make corrections if necessary and also approve the dispatches made by them for various customers.
• I have also proactively assisted my team with regards to technical and process related issues in the absence of Technical Support Supervisor and Manager.
• Have been considered as a ‘CLUB 90’ member -which is a group of top performers in the business, who have over achieved targets and have attained highest percentage of customer satisfaction.

➢ Working as a Client Tech Support Associate for Dell, from September 2012 to until date.

• Within a period of 9 months, I was certified as System's Engineer and also I was assigned as the Subject Matter Expert for a team size of 12 members, wherein my responsibilities include meeting targets, review every team member's troubleshooting, make corrections if necessary and also approve the dispatches made by them for various customers.
• I have also proactively assisted my team with regards to technical and process related issues in the absence of Technical Support Supervisor and Manager.