receptionist
aldar
Total years of experience :2 years, 0 Months
• Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges.
• Answering the telephone; taking and relaying messages; providing information to callers.
• Providing administrative and clerical support.
• Preparing letters and documents. Receiving and sorting
mail and packages.
• Scheduling appointments and maintaining appointment
calendar
• Ensured all devices were working correctly and all software was updated to the latest version required.
• Assisted in fixing software issues.
• Ensured the correct operating system required by the
company was installed and working properly.
• Scanned for and fixed any potential software or
hardware issues and security risks found on the
company devices.
• Used MySQL to create and manage databases.
• General filing and handled sensitive financial and personal data.
• Entered accounts payable into quick books and ensured all bills were paid in a timely manner to receive the maximum discount.
• Scanned and organized electronic documents into the clinic.
• Create customer satisfaction reports to meet quotas and deadlines.
• Maintain member folders including filing and data entry of client records and surveys.
• Reorganized filings for easier access and created spreadsheets for more efficient record keeping.
• Collected, prepared, and transmitted department statistical data and ensured that the extracted data meets the requested formatting guidelines
• Read collected data and organized in a spreadsheet using Microsoft Excel.
• Researched information for incomplete documents.
• Kept a hard copy back up of any sensitive information to ensure no data is lost.
• Maintained ongoing records of patients.
• Used MySQL to create and manage databases
• Handled request for information on bank products and services.
• Coordinated with customers on account requirements.
• Managed customers’ questions.
• Implemented sales guidelines and standards across departments.
• improve changing marketplace
• Assist colleagues administratively typing letters, memos, and reports.
• Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed
• Schedule and confirm patient appointments.
• Answer telephones, and direct calls to appropriate staff.
• Arrange hospital admissions for patients.
• Perform bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills, and keeping financial records.
• Complete insurance and other claim forms
• Organized customer information and account data for business planning and customer service purposes.
• Managed route schedules to maximize time.
• Created excel spreadsheets to track customer data and perform an intense reconciliation process.
• Followed up with customers regularly regarding services scheduled
• Provided customers with product and service
information.
• Identified, researched, and resolved customer issues
using the computer system.
• Followed-up on customer inquiries not immediately
resolved.
• Completed call logs and reports. Researched billing
issues.