تسنيم مراد

July 2017 - June 2019 official title was Business Operation Specialist. Then July 2019, got promoted to Supervisor role with added responsibilities.

• Responsible for the Logistics, Procurement and Contract Management Billing requirements of the business in terms of plan, supervision, and coordinating.
• Managing full local logistics business activities and operations across all UAE territory in terms of packing and distribution to ensure on time deliveries
• Planning and implementing logistical strategies
• Monitoring quality, quantity, delivery times, and transportation cost
• Ensuring compliance with company policies and procedures
• Warehouse space and inventory management
• Overseeing stock storage, handling, and distribution.
• Managing the suppliers whom we have contracts with for services & frequent negotiating for optimal rates and contracts
• Participate in tender document preparations
• Internal coordination to contact various suppliers for obtaining quotations based on department requirements
• Ensuring proper demand planning in line with company’s sales forecast
• Regular liaising with the other departments to ensure a solid and accurate pipeline is in place to procure stock as needed & maintain healthy inventory
• Set in place inventory management initiatives with the goal to control costs within budget and generate savings through better tactics and negotiation with suppliers.
• Provide management data regarding inventory performance, which involves evaluating and monitoring usage and cost of items
• Solely handling the monthly forecasting and procurement of all required sales merchandise needed in the sales monthly pipeline to close set budget
• Project implementations and automations with the objective of greater efficiency, innovation, and continuous improvement
• Supervising the full service contract billings in UAE, Qatar and Saudi
• Overseeing contract billings to customers monthly based on their contracts criteria
• Monitoring profitability per contract and customer for action plan designing
• Drafting of contracts and amendments to be shared with internal stakeholder
• Half yearly department budget planning and setting
• Close monitoring of the monthly expenses and costs of the department & reporting back to director level to aid in better customer service, cost improvements & customer experience.
• Implementation of yearly cost saving initiatives for department
• Reporting P&F and accruals back to management
• Monthly communication and meetings with management to present the department’s accomplishments, challenges faced, and resolutions
• Supervising a team of 4 across department

• Ensuring that operators provide all meter readings for customer machines to be able to do corresponding calculations for invoice generation
• Invoicing monthly (fixed & excess invoices) our MPS customers based on their respective criteria agreed upon in their contracts signed with Canon
• Generating detailed reports as supporting document to go along with the invoices
• Dispatching all invoices generated by the first week of the following month via courier
• Following up with respective account managers that original copies of signed
contract/amendment are collected and sent to head office for store keeping
• Ensuring that for every contract/amendment signed, a costing sheet is done and reviewed to match all clauses in the signed contract/amendment
• Setting up contracts and amendments in the system based on the financial costing sheets maintained to ensure correct invoices being generated
• Maintaining Financial control sheet with all necessary cost, revenue, charges, & TCL details as per every contract signed
• Using Financial control sheet to generate financial reports to provide to Line Manager for management monthly meeting
• Creating MPS Trend and Profitability Analysis reports on a monthly basis to report back to line manager to get a clearer understanding of the current position
• Sustaining meter readings database every month for all customers to be used as a reference for future use

• Carrying out operational sales activities tasks to support the Sales Manager and Account Managers
• Processing orders received from account managers in an efficient and timely matter to ensure customer satisfaction with reflects ultimate company’s objective
• Liaising with all relevant departments (Finance, Marketing, Supply Chain, and Service) to ensure that all orders are being credit-wise approved, processed, allocated, invoiced, delivered, and received by corresponding customers
• Being an effective team player and assisting the account managers as and when requested, particularly with major deals
• Keeping track that quotes and orders are being generated and issued by the relevant sales people.
• Supporting the Account Managers to achieve their targets set by the company
• Ensuring that each customer/channel partner receives exemplary customer service and act as an in house back up for the sales team
• Managing administrative activities that falls outside of the job description branch-wise
• Providing telephone support to customers with business related enquiries
• Delivering accurate and presentable reports and data upon request in a timely manner to sales/branch manager to be utilized in monthly manager meetings
• Delivering accurate and presentable reports upon request in a timely manner to other department representatives to assess branch operations.