Director of Operations
RONA
مجموع سنوات الخبرة :26 سنة, 4 أشهر
Responsible for the development and execution of business strategies for the Corporate Big Box stores for RONA and Reno Depot banners.
Responsible for achieving the operating financial results for the corporate stores.
Attracted good talents because of all my industry contacts.
Implemented appropriate industry best practice processes and leadership tools for productivity improvements and operating cost control.
Directed the expansion of the Reno Depot banner and opened the first store outside of Quebec. Executed the strategies of internal and external marketing communications programs for the new banner.
Developed and drove a culture of high performance and excellence in customer service.
Conducted inventories and controlled shrink under corporate goals.
Focused on training to improve sales, merchandising standards and customer experience.
Monitored corporate programs and changes to those programs to ensure all stores were in line with company guidelines.
Visited stores and other RONA sites and facilities on a regular basis.
Won the Outstanding Retailer Award in Canada for Best Large Surface Retailer “year 2015” Golden Mile store
Ranked # 1 of Five Regions in revenue attainment and Bottom line improvement.
Participated and Lead the Union Collective agreement negotiations with the United Steel Workers.
Supervised, developed and supported district managers and store management teams in three districts with sales excess of $185 Million with over 1Million sf of retail space and over 1, 000 employees.
Acted as a liaison and first point of contact between the store network and the different corporate departments to resolve issues that arised.
Supported district and store Management in the development of their store business plan also supported stores and finance in the budgeting process.
Participated in the development, implementation and coaching on operational procedures.
Analyzed and measured results on a consistent basis and took actions to improve stores' performance. Managed a P&L for a multi-unit Region.
Visited stores and other RONA sites and facilities on a regular basis.
Won the Outstanding Retailer Award in Canada for Best Large Surface Retailer “year 2014” Erin Mills store
Promoted to run two banners in Ontario “RONA and Reno Depot”
March 2011-Present RONA Inc.
Regional Operations Manager
Supervised, developed, Re-deployed and Oversaw all operational and store aspects of the Region
• Oversaw and managed more than 3 district managers in the region
Acted as a liaison and first point of contact between the store network and the different corporate departments to resolve issues that arised.
Establishd close relationships with the Sales Support team within the region.
Worked in close cooperation with Store Managers in order to attain objectives on sales, productivity and profitability.
Supported Store Management in the development of their store business plan also supported stores and finance in the budgeting process.
Participated in the development, implementation and coaching on operational procedures.
Analyzed and measured results on a consistent basis and took actions to improve stores' performance. Managed a P&L for a multi-unit Region.
Ddeveloped, implemented and sustained new company wide initiatives.
Lead team members with dignity and respect while ensuring the development of each individual.
Visited stores and other RONA sites and facilities on a regular basis.
Experience (Continued)
April 2010-March 2011 RONA Inc., Whitby
Store Manager
Responsible for achieving budgeted sales and margins. Monitored store financial performance to meet established objectives. Ensured client satisfaction for long term relationship. Carried out merchandising and plano-graphic duties in accordance with the purchasing department's planning, and ensured follow-up and timely execution. Delivered P&L objectives including forecasting and budget management.
Developed and maintained a positive, stimulating work environment between departments, by encouraging employees to take initiatives and contribute to team morale. Hired, trained, guided, motivated, evaluated and advised managers for them to reach maximum productivity and provide the best in customer service.
Investigated, analyzed and corrected all reported inventory discrepancies. Oversee the physical inventory. Identified potential sources of inventory losses and implemented corrective measures as required.
Promoted to Regional Operations Manager
Nov. 2009-March 2010 Lowe's Canada, Whitby
Operations Manager
Responsible for achieving budgeted sales, margins. Responsible for all store functions, activities and employees. Ensured that customer service, merchandising, operational, safety and security standards are met. Responsible for taking immediate action to correct any issues of non compliance. Managed inventory and Shrink to budget. Maintained proper control of payroll and other controllable expenses.
Selected to be part of a task force to develop a company wide Sales Training.
Oct. 2008-Nov.2009 Lowe's Canada, Whitby
Sales Manager
Responsible for achieving contractor sales and margin objectives through the effective management of assigned resources to include Inside/Outside Contractor sales, Delivery, with emphasis on friendly customer service and sales performance.
Ensured that all merchandise and operational activities take place on a consistent basis. Safeguards inventory and equipment assets through an on going zone maintenance program. Made recommendations to improve and enhance company merchandising and operational policies and procedures.
Received the Ring Award for achieving Fiscal 2008 Top and Bottom lines. Was chosen as Regional trainer for Sales Managers and was promoted to Operations Manager.
Oct 2007-Oct. 2008 Lowe's Canada, Vaughan
Zone Manager
Designed and implemented programs that have improved operational efficiencies, profit margins, employee morale and sales revenues within diverse industries. Track record of driving business operations to profitability in turnaround and high growth situations.
Responsible for ensuring all corporate merchandising standards are maintained on a daily basis. Responsible for overall safety, security, supervsion, training, mentoring and scheduling of all assigned personnel.
Was chosen as Inventory Captain to Lead the Inventory Team for the first Physical Inventory of Lowe's in Canada and Lead the country by winning the first spot for Inventory Compliance and Preparation Score.
Was promoted to Sales Manager.
Experience (Continued)
June 2006-Oct. 2007 Best Buy Canada, Whitby
General Manager
Directed overall operations of Best Buy in Whitby. Managed and analyzed budget for operating expenditures. Responsible for conducting ongoing analysis to evaluate the efficiency and productivity of business operations which achieved more than $25 million annually.
Tracked and analyzed business and Performance results. Achieved all key sales/productivity objectives established in the annual plans. Ensured the store provides a consistent level of Customer Care which exceeds company service standards by reinforcing standards through effective orientation, coaching and training. Maximized productivity through effective management of established strategies and efficient use of supporting tools. Ensured that the store's visual presentation consistently meets the corporate visual standards.
Effectively managed the employees through fair and equitable application of established policies and practices. Ensured that all Corporate Polices and Procedures are adhered to.
Demonstrated effective leadership & promoted teamwork while respecting the company vision. Effectively managed the inventory through timely and efficient execution of company directives. Minimized loss through effective reinforcement of Loss Prevention Standards.
July 2005-June 2006 Best Buy Canada, Toronto
Business Manager
Assisted in the NSO of the Flagship location of the company in Canada "Bay and Dundas" (Recruited, interviewed, hired, trained and supervised staff members during NSO merchandising)
Responsible for addressing Segment needs and developing marketing strategies to maximize sales volume.
Engaging clients in a consultative sales interaction and Resolving problems that arise, such as customer complaints and supply shortage. Maintained Inventory control/level of merchandise, and responsible for markdowns (Identify slow sellers and assess needs for future merchandise)
Worked with the HeadOffice to optimize business results and execute strategies.
Tracked and analyzed business and Performance results.
Developed action plan and Adaptive Operating Platform to reach goals and objectives.
Worked with direct reports to address gaps to provide great customer shopping experience.
Was chosen to represent Best Buy during the PS3 Launch and do media interviews.
Was chosen as District trainer for Business Managers and was promoted to General Manager.
July 2004-July 2005 Best Buy Canada, Multiple Locations
Sales Manager
In charge of managing overall sales and operations of eight departments, which includes a $2 million inventory and an annual budget of ($20 million)
Interviewed, hired, scheduled and supervised up to 70 staff members. Trained employees and monitored overall job performances to ensure accuracy and adherence to company's policies and procedures.
Facilitated Product Knowledge seminars for staff in order to educate them on new products and marketing strategies. Reduced employee turnover.
Provided superior service to clients by responding to their requests, inquiries, suggestions and/or concerns, which resulted in repeated business.
Interacted effectively with Buyers and Senior management/executives to communicate needs, to plan inventory levels and to increase sales volume.
Surpassed sales budget and achieved significant profitability for the company.
Was chosen to present my views for Sales Management training for Company wide training program.
Was chosen as Most Valuable Manager for FY06.
Oct. 2002-July 2004 Staples - Business Depot, Whitby
Sales Consultant
Responsible for maximizing Business Machines sales volume, maintenance of inventory level and ensuring customer satisfaction. Supervised 10 employees and delegated responsibilities.
Conducted training and development of the sales team for the purpose of introducing new products and motivation.
Planned, Scheduled and Implemented the Store Re-flow of products.
Received the president recognition Award for exceeding Staples high standards of quality and service.
Won a contest in the district for the ability of driving sales and profitability (Hewlett Packard Canada) and was sent an all inclusive week vacation to Cuba.
Experience (Continued)
Nov. 1999- Nov. 2001 Lucent Technologies, Saudi Arabia
Project Manager
Led the sales cycle of the GSM training from initial client consultation through presentations, price negotiations and closings.
Prepared and managed all aspects of the project life cycle. Planned, Scheduled and Coordinated the project ($4 million)
Managed the purchasing cycle of all IT related equipments and increased profits by identifying more cost effective suppliers.
Resolve issues and problems, as necessary to ensure that project deliverables are achieved per plan.
Responsible for employees performance appraisal, salary review and training.
Received the President Appreciation Plaque for the year 2001.
March 1999- Nov.1999 Lucent Technologies, Saudi Arabia
Implementation Coordinator
Lead a team of 30 technicians and switch engineers to implement circuit work orders (CWO) to connect switches for various projects. Tracked, follow up and resolved CWO blocking issues to deliver end-to-end tested connectivity. Supervised Y2K de-loads and re-homes of all switches in addition to integrating new Lucent switches into the existing GSM network.
Introduced and implemented quality improvement processes for CWO Implementation.
Received Two "Vice President's recognition" awards for the year 1999 for the outstanding Performance to the Wireless and Y2K Projects and was promoted to project Manager.
Feb 1997-Feb 1999 Arabian Computer Projects, Saudi Arabia
Sales Executive
Authorized Dealer: for LexMark Printers/ Consumables, IBM Computers and Murata Tech.
Prospected and developed a territory.
Provided sales presentation and management of the central region.
Planned and coordinated the market, customer visits and administered all aspects of customer service / support.
Prepared Quotations, organized deliveries, followed up on outstanding orders and on payments in case of credit sales.
Other day-to-day activities related to marketing of products and sales.
Received numerous commendations for customer service quality and was chosen to represent Murata Technology and LexMark in two major exhibitions in 1999.
Increased the business from 30 to over 100 accounts and overachieved a Sales Quota (SAR 5 Million) . Received a certificate of achievement.
Diploma in Computer Programming Notre Dame University 1994-1996