Guest Service Executive
Burj Al Arab
Total years of experience :3 years, 9 Months
• Handling guests requests and complains
• Show around for VIP guests;
• Cash handling;
• Individual check in for every guest;
• Improving customer satisfaction on daily basis;
• Training new members of the team.
• Volunteers recruitment and training;
• Budget and roster planning;
• Daily coordination of volunteers at 15 hotels;
• Providing customized information about surrounding areas;
• Processing guests inquiries and general information;
• Assisting other departments when needed.
• Marketing assistance for newly opened fine-dining restaurant;
• Communication planning;
• ATL&BTL marketing;
• SMM management;
• Marketing budget planning
• Project planning (mission, target, goals, team, terms, budget);
• Team recruitment and coaching;
• Responsible for partnerships with government organizations;
• Education events organization (up to 150 delegates).
