Tatiana Terenteva

« Provide exceptional customer service by understanding customer needs, offering tailored product
recommendations, and resolving any issues promptly.
« Maintain store presentation in line with the brands image and visual merchandising standards.
+ Build and nurture relationships with loyal clients, supporting repeat purchases and long-term
engagement.
+ Achieve sales targets through confident upselling and cross-selling techniques.

« Delivered personalized styling advice and product recommendations based on client preferences
and trends.
« Built long-term relationships with VIP clients, resulting in increased loyalty and frequent repeat
visits.
« Met and exceeded sales KPIs through upselling and cross-selling strategies. » Used CRM tools to
manage client database and ensure follow-up communication. Maintained a luxurious store
environment aligned with brand image and visual merchandising standards.

« Created memorable first impressions by welcoming high-profile guests with elegance and warmth.
« Managed seating and guest flow efficiently during high-volume service periods.
« Handled special requests and complaints with discretion and professionalism.
« Coordinated with VIP services and concierge for a seamless luxury guest journey.