Pharmacy Manager
Medfirst pharmacy
Total years of experience :18 years, 11 Months
pharmacy management
• Responsible for marketing and sales objectives by recruiting, training, assigning, and coaching employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures in whole sales and retail.
• Meets marketing and sales financial objectives by forecasting requirements; preparing budgets; scheduling expenditures; analyzing variances; initiating corrective actions.
• Developing annual regional sales targets; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
• Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
• Identifies marketing opportunities by identifying consumer requirements; establishing targeted market share.
• Improves product sales potential and profitability by researching, identifying, and capitalizing on market opportunities.
• Sustains relationship with key accounts by making periodic visits; anticipating new opportunities.
• Provides information by collecting, analyzing, and summarizing data and trends.
• Protects organization's value by keeping information confidential.
• Financial Management - Has budget, and strong focus on operational efficiencies and cost control.
• Other duties as required.
• Ensure each customer receives outstanding service by standards.
• Maintain awareness of all promotions and advertisements.
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of & managing the team.
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Responsive of safety issues.
• Conscious of shoplifting activity
• Aid customers in locating merchandising in store, as well as processing special orders
• Solicit customers to sign up for an Rewards points
• Answer customers' questions and provide information on procedures and policies
1) Sales & Marketing:
• Overall Accountability and Achievement of agreed annual Budget
• Overall company sales plans - short/medium term, e.g. territory plans, targets (individual/region)
• Develop and Implementation of marketing plans/strategy.
• Identification and development of major key account customers, e.g. distributors, hospitals, etc.
• New product Planning/ Launches.
2) HR & Training:
• Recruitment, development and management of a team of successful people.
• Monitoring activity of the team working with them to improve performance and capabilities.
• Setting the targets for the Areas / Regions and monitor the achievement against set targets.
• Management and Training, target setting, etc.
3) Commercial:
• To develop a cohesive and robust distribution structure facilitating product supplies.
• Maintenance of stocks at optimum level to ensure customer demand is covered
• Monitor the payments from the distributors and ensure timely release of payments from distributors
• Participation in stock level management, creditors/debtors handling.
5) Product Pipeline decision and Registration
• Designing product pipeline for future launches.
• Registering the products with Government board.
• First Hand Knowledge of Registration and Regulatory guidelines.
6) New Market:
• Setting up overall operations
• Product Sales, Distribution and Marketing.
• Business development in the new markets.
Plan, develop, and deliver All India Sales training and staff development programs, using knowledge of the effectiveness of methods such as Coaching & Mentoring, Classroom training, Product demonstrations,
On-the-job training, Meetings, Conferences and Workshops etc.
- Analyze training needs to develop new training programs or modify and improve existing programs in Anti-allergic, cough management, anti-infective, antibiotics, antifungal and pain management segment.
- Develop and organize training manuals, visual aids, and other educational materials.
- Maintaining and analyzing training reports,
- Prepare annual training plan including budget.
- Closely working with product management and sales teams to produce programs that are satisfactory to all relevant parties in an organization
- Delivering new employee induction and product on boarding trainings
- Developing and maintaining individual learning plans;
- Monitoring and reviewing the progress of trainees through regular training interventions like e-learning.
- Amending and revising programs as necessary, in order to adapt to the changes as per the requirement.
- Helping line managers and executives to solve specific problems, during the joint fieldwork i.e OJT
- Developing the performance & skills of employees and there by increasing the sales of the organization
- Conducting the employees satisfaction survey and there by reducing the grievances.
- Keeping up to date with developments in training by reading relevant journals and knowledge sources.
- Competency / Skills matrix for evaluation and monitoring performance
-Total Trainings conducted - 25, Employees trained - 272 i.e. Medical sales executives, ABM’s & RBM’s.
- Looking after All India Sales training & development of 350 field sales employees.
• Heading for Entire Andhra Pradesh State reported to Marketing manager.
• Handled Antibiotics, Critical Care & Anesthesia Hospital Division.
• Leading the team of 25, Area Managers and Medical representatives
• Planning and executing market plans in order to achieve the sales forecast and Business development.
• Establishing sales budgets and business development plans for achievement of these goals.
• Co-ordinate with Stockiest and appraised of value addition.
• Enhance the brand building image and distribution management.
• Focus on customer satisfaction by handling feedback and minimizing customer grievances by Customer Relationship Management activity.
• Performance appraisal.
• Regularly giving feedback to higher management for competitor analysis.
• Implementing competent strategies with a view to penetrate in untapped market.
• Accountable for entire growth of the region in terms of number and value.
• Responsible for tracking tenders in Govt, Semi govt., corporate Institutions and submitting Rate contract/ tender in time with competitive pricing.
• Coordinating with the purchase manager and stores in charge and attending the negotiation meet with drug approval committee members.
• Organize sales promotional activities (i.e.) Doctors meeting, CME, & Product Launches.
• Identify and network with reliable Stockiest for Institution supplies.
• Responsible for monitoring the performance of Stockiest for enhancement of the enroll.
• Plan and deploy the sales and marketing plan for the front Enders.
• Responsible for training of team members to deliver quality service in the market.
• Provide direction and motivation for enhancing the overall performance.
• Monitor and analyze the team performance on regular basis and preparing action plans.
• To sell companies products & services to key corporate accounts i.e. Hospitals.
• Responsible for achieving sales targets in terms of number & revenue in the assigned Area by managing a team of 4 members.
• Develop and execute business in Key Accounts.
• Make business development to achieve revenue targets.
• Ensure delivery of business targets and effective account management & Distribution Management
• Identify opportunities and maintain funnel to effectively close sales.
• Proactively respond to customer needs & requirements.
• Making presentations to the prospective clients as a part of sales pitch.
• Preparing proposals and negotiating commercial terms and conditions of service.
• Responsibility will include client relationship management & Business Development.
• Continuous interaction with customer’s senior management for various technical and commercial decisions
• Manage receivables by ensuring timely collections.
•Promoting & selling company’s products to both existing & new customers.
• Generating and developing new client’s businesses accounts
• Promoting and marketing company products or services by performing professional demonstrations or presentations.
• Self management skills & team player.
• Effective planning of daily schedule with customers.
• Compile detailed management reports & effectively and efficiently manage pipeline.
• Update customer’s database.
• Applies successful negotiation and sales closure techniques.
• Submit reports for sales and marketing on a regular basis punctually.
• Assist in following up the accounts receivables.
• Maintain excellent customer relationship with clients and always work toward enhancing such relations.
• Carry out sales support functions in performing professional in-service training.
• Effective use of company’s sales aids tools.
• Maintain professionalism, diplomacy, sensitivity, and tact across the board.
• Effectively attending conferences, workshops & Events.
• Effective use of marketing data.
• Possess up to date market awareness.
•Promoting & selling company’s products to both existing & new customers.
• Generating and developing new client’s businesses accounts
• Promoting and marketing company products or services by performing professional demonstrations or presentations.
• Self management skills & team player.
• Effective planning of daily schedule with customers.
• Compile detailed management reports & effectively and efficiently manage pipeline.
• Update customer’s database.
• Applies successful negotiation and sales closure techniques.
• Submit reports for sales and marketing on a regular basis punctually.
• Assist in following up the accounts receivables.
• Maintain excellent customer relationship with clients and always work toward enhancing such relations.
• Carry out sales support functions in performing professional in-service training.
• Effective use of company’s sales aids tools.
• Maintain professionalism, diplomacy, sensitivity, and tact across the board.
• Effectively attending conferences, workshops & Events.
• Effective use of marketing data.
• Possess up to date market awareness.
Course: MBA/PGDBM (Marketing) - 70% (2003-2005) From IASE Deemed University, Rajasthan, India / Universal Solutions Vocational Training Center, Franchise of SETWIN Government of Andhra Pradesh, Hyderabad, India.
Course: Bachelor of Pharmacy (B.Pharmacy) - (60%) (1996-2001) From Rajiv Gandhi University of Health Sciences, Bangalore, India.