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Tauseef  ahmad, Customer Service Representative

Tauseef ahmad

Customer Service Representative·swiggy

United Arab Emirates

Bachelor's degree, accounting and management

Work experience

Total years of experience: 3 years, 2 months

Customer Service Representative

January 2023 - February 2026

swiggy

Gorakhpur, India Hybrid

January 2023 - February 2026

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

customer service executive

January 2025 - February 2025

Amazon - India

Gorakhpur, India Remote

January 2025 - February 2025

Handled customer queries via calls, chats, and emails related to orders, refunds, delivery delays, payments, and Swiggy One. Resolved complaints with AHT under 4:30, maintained CSAT >90%, and processed refunds/coupons per SOP. Escalated fraud or partner issues to relevant teams.

Company industry:
Call Centers & Customer Care Outsourcing

Education

buddha institute of technology

January 2025

January 2025

Bachelor's degree, accounting and management

India

Languages

English

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