Quality Sr. Executive
Contact Center Company
Total des années d'expérience :16 years, 3 Mois
Quality Assessor (Job profile):
Supervise the calls quality (Metro Riyadh Project & KACST) and ensure that all customer requests are handled properly and professionally.
Tasks & Responsibilities:
Ensure Customer Satisfaction properly.
Achieve the required targets - Agent Level - such as “Productivity/ Call Average/ Adherence to Call Quality).
Achieve the required targets - Business Level - such as “General Calls Average/ Adherence to SL required”.
Pay due care to the agents within the scope of business.
Handle all mistakes and correct them through conducting training workshops and sessions in participation with the training department.
Team Leader/ Call Center & Customer Service (Job profile):
Supervise the agents’ activities and ensure that all customer requests are handled properly and professionally.
Tasks & Responsibilities:
Ensure Customer Satisfaction properly.
Achieve the required targets - Agent Level - such as “Productivity/ Call Average/ Shift Adherence).
Achieve the required targets - Business Level - such as “General Calls Average/ Adherence to SL required”.
Pay due care to the agents within the scope of business.
مسؤول دعم أجهزة أبل ( أيفون - أي باد - أي بود )