Tawfik Hesham Tawfik Ibrahem

- Lead and manage the pre-sales team in developing and delivering technical solutions to prospective customers.
- Work closely with the sales team to understand customer needs, develop proposals, and conduct presentations.
- Develop and maintain the company's technical expertise.
- Stay up-to-date on the latest technologies and industry trends.
- Conduct product demonstrations and workshops for prospective customers.
- Develop and deliver technical training to the sales team.
- Collaborate with the product development team to provide feedback and suggestions on new products and features.
- Manage the pre-sales budget and resources.
Track and report on the performance of the pre-sales team

1- Delivering presentations and demonstrations to prospective and current clients.
2- Liaising with those developing products/services to gain in-depth knowledge that you can relate to customers - and to let them in on user behavior and/or any potential changes clients would like.
3- Helping the sales team to reach targets
conducting research into the industry - including competitor research.
4- Encouraging clients to buy extras, upgrades, etc.
5- Potentially considering new markets or clients to contact, based on your knowledge of both the products/services and their users.

Understanding and representing user needs.

Monitoring the market and developing competitive analyses.

Defining a vision for a product.

Aligning stakeholders around the vision for the product.

Prioritizing product features and capabilities.

Creating a shared brain across larger teams to empower independent decision-making.

* Determine and define project scope and objectives
* Predict resources needed to reach objectives and manage resources in an effective and efficient manner
* Prepare a budget based on the scope of work and resource requirements
* Track project costs to meet the budget
* Develop and manage a detailed project schedule and work plan
* Provide project updates consistently to various stakeholders about strategy, adjustments, and progress
* Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
* Utilize industry best practices, techniques, and standards throughout the entire project execution
* Monitor progress and make adjustments as needed
* Measure project performance to identify areas for improvement

- Oversaw Quality Control throughout the development of the application.
- Implemented special projects in Kuwait, such as one with Warba Bank and one with Al Mullah Finance to create Sharia-compliant software solutions.
- Coordinated between in-house development teams and acted as a liaison for external clients to deliver financial software solutions that met their modes of operation and needs.
- Implemented the custom off-the-shelf tools developed through on-site training to banking staff.

- Partner with other stakeholder teams across business units (i.e., sales, finance, security, compliance) to develop necessary analysis and documentation collaboratively, communicating effectively and efficiently with production, managerial, and executive teams
- Evaluate, analyze, and communicate systems requirements continuously, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
- Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
- Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations

- Analyze creditworthiness for the clients.
- Write Reports about the clients.
- Track each client's credit history.
- Update the client's status upon the updated blacklist report.
- Report to the credit manager.
- Attend the monthly meetings with the managers

Managing UK Account